Help Desk - Full-time / Part-time

We have a full-time/part-time opening for a Help Desk.

Must be able to work various shifts per week.

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IT HELP DESK

Job Description: Experis is currently hiring several HELP DESK analysts for their Fortune 100 client in Dublin, OH. These are part time (25 hours) opportunities with one of our most prestigious clients in the area. You'll be measured on performance in order to earn full time positions with our client. We are looking to start the 4th or the 11th of May. Customer service skills are the most important and strong typing skills with aptitude to learn

The preferred candidate needs to have experience in the following:

Typing proficiency 55 WPM (will be tested)

Help desk required
Customer service highly desired
Technical aptitude required

Roles and Responsibilities:
Our analysts are expected to provide technical support to diagnose, analyze, research and resolve routine computer incidents for internal and external customers

Responsible for recognizing, researching, isolating, resolving and documenting problems with information systems products and services
Provides first level support to minimize interruptions in computer systems and related equipment by answering and solving, when possible, incoming interactions from internal users
Under direct supervision, performs routine tasks associated with IT Operations. Tasks include monitoring and operating a computer in accordance with detailed instructions, provisioning and providing first tier technical support and assisting second tier support regarding computer operations and networks, installations, setups, error messages, on-line transactions, system status, and downtime procedures, etc

Participates in problem/change management activities to minimize impact of service disruptions on end users
Undergraduate studies in computer science management information systems, business administration, insurance or related field is preferred

Experis is an Equal Opportunity Employer (EOE/AA)