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in Cincinnati, OH
Repay Coordinator, Sales Supp - Full-time / Part-time
•30 days ago
Hours | Full-time, Part-time |
---|---|
Location | Cincinnati, OH Cincinnati, Ohio |
About this job
Overview:
This position is responsible for handling invalid claims routed from Global or Onshore Associates and will oversee all repayment/collections requests for these claims.
Responsibilities:
- Researches invalid claims received from Research Analyst/Specialist, QA or Global Hub.
- Determines which invalid claims have been taken in error by customers.
- Reviews repayment requests with Sales team for additional information and to ensure that repayment by customer is required (i.e. they may work out another deal).
- Sends repayment requests to customers.
- Follows up with customers to collect repayments in a timely manner
- Updates appropriate systems with current activity and includes detailed notes on the customer's commitment to pay, refusal to pay, etc.
- Communicates with Client on appropriate cash/claims matches and misappropriate applications of cash to claims.
- Monitors various reports and works with sales team on resolutions for items on the Disallowed ATB/Disallowed at Risk Report and Disallowed Write Off Report.
- Works with Sales team on collection/repayment follow up with customers.
Requirements
- Must have prior collections/repay experience.
- Experience in Consumer Packaged Goods (CPG) industry Receivables and/or Collections a plus.
- Must have prior experience utilizing MS Word and Microsoft Excel. Must be able to type 60 words per minute.
- Experience analyzing collections data within various types of reports.
- Experience working with Sales and other teams in managing collections/repayments with customers/clients.
- Must possess strong interpersonal and organizational skills.
- Must have collections and/or repay experience.
- Must have basic accounting skills.
- Must have strong analytical skills and ability to read and analyze collections-related reports.
- Must be able to effectively communicate with others. Must be able to operate a calculator, computer, printer, fax machine, telephone, copier, shredder, adding machine, and paper cutter.
Acosta Sales & Marketing is an Equal Opportunity Employer