On Call Coordinator

Home Instead Senior Care is looking for a Weekend / After Hours On Call Supervisor to become a part of our team and join our mission of enhancing the lives of aging adults throughout our community.  Home Instead Senior Care provides a variety of non-medical services that allow seniors to remain in their home and meet the challenges of aging with dignity, care and compassion.

Objective:
The Weekend Service Supervisor is expected to perform a variety of on-call duties.  The Weekend Service Supervisor is expected to work closely with the Staff Coordinator in order to provide the highest quality service to clients.  This position is a remote position that will be worked from home.  Personal or home Computer and high speed internet access is required.


Primary Responsibilities:

• Reflect the core values of Be Do Have Inc., (d.b.a. an independently owned and operated Home Instead Senior Care franchise)
• Get an update on Friday afternoon at 4pm before the start of your shift at 5pm. 
• Review weekend schedule with Staffing Coordinator and become aware of any potential trouble spots that might arise over the weekend
• Work with Staff Coordinator to have all office calls transferred to a cell phone to be used by the Weekend Service Supervisor 
• Obtain printed schedules of clients and CAREGivers from schedule software program in the event that your computer or internet goes down.

During the weekend, the supervisor’s responsibilities will include but will not be limited to:

1. Answering each incoming call in a friendly, professional, and knowledgeable manner and responding to them as needed
2. Field new client inquires over the phone in a knowledgeable manner, enter information into schedule software program 
3. Communicate with CAREGivers and clients regarding scheduling as changes arise
4. Monitor, mediate, and log both client and CAREGiver activity and follow up on CAREGiver assignments and client service
5. Take messages and document all calls so office staff can respond if necessary Monday morning
6. Contact backup administrative person when questions arise about clients or CAREGivers that require input from regular office staff
7. Fill in on assignments that come open until a replacement CAREGiver is found

• Meet with administrative team Monday morning by 8:30 AM to pass on any pertinent information from the weekend. 

• Maintain regular attendance at the office to execute job responsibilities

• Demonstrate open and effective communication with owner, colleagues and CAREGivers

 
Education/Experience Requirements:

• High school graduation or the equivalent
• One year of related business experience or an equivalent combination of education and work experience may be considered
• Must possess a valid driver’s license

 
Knowledge, Skills and Abilities:

• This position must have an understanding of and uphold the policies and procedures established by(d.b.a. an independently owned and operated Home Instead Senior Care franchise)
• This position must demonstrate excellent oral and written communication skills and the ability to listen effectively
• This position must have the ability to work independently, maintain confidentiality of information and meet deadlines

• Ability to demonstrate effective interpersonal skills essential as well as sound judgment and good decision-making skills
• Must demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and procedures
• Ability to organize and prioritize daily, monthly and yearly work
• Ability to establish good working relationships with management, colleagues, clients and CAREGivers
• Ability to sit at a desk and listen effectively for long periods of time on the telephone
• Ability to present a professional appearance and demeanor
• Ability to operate office equipment 
• Must be patient and congenial on the telephone 
• Must have computer skills and be proficient in Word and Excel
• Ability to work evenings and weekends as required
• Ability to perform duties in a professional office setting
• Knowledge of the senior care industry