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Collector 3
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Salt Lake City, Utah |
About this job
Job Title:
Collector 3
Job ID Number:
5104148
Schedule Type:
Reg-Time
Work Hours:
40
Location:
Salt Lake City,UT
Qualifications:
Wells Fargo's Consumer Lending Group (CLG) is an industry leader in supporting homeowners and consumers. We put customers at the center of all that we do. We make every decision - and design every product and service - with our customers in mind.
It starts with you. We must attract, develop, retain and motivate the most talented people - those who care and who work together as partners across business units and functions. We value and promote diversity and inclusion in every aspect of our business and at every level of our organization.
The CLG team includes Home Lending, Consumer Credit Card, Personal Loans and Lines, Direct Auto, Dealer Services, Commercial Auto, Retail Services and Education Financial Services including the professional services teams that partner with these businesses - Human Resources, Finance, Credit Risk, and Compliance & Operational Risk.
Our Consumer Credit Solutions (CCS) Collections and Servicing team works with past-due customers to offer solutions for bringing credit card, student loan, personal line and loan, direct auto, retail services and deposit accounts up-to-date. The group also provides customer service for student loan and retail services accounts and works with customers to resolve disputed charges on credit card accounts.
Fully qualified, seasoned collector:
* Contacts customers to determine reason for payment delinquency and obtain payment commitment by placing outbound calls which are non-routine and require deviation from standard screens, scripts, and procedures
* Negotiates workouts and repayment plans
* Handles most complex collection inquiries and issues
* Makes decisions about acceptance/return of partial payments
* May assist with compiling statistical reports and other special projects. We have four full-time schedules available:
* The first one is: Sunday 7:00 a.m. to 3:30 p.m. and Monday through Thursday 12:30 p.m. through 9:00 p.m.
* The second one is: Saturday 7:00 a.m. to 3:30 p.m., Tuesday through Thursday 12:30 p.m. through 9:00 p.m., and Friday 9:30 a.m. through 6:00 p.m.
* The third one is: Thursday through Monday 7:00 a.m. to 3:30 p.m.
* The fourth one is: (37 hrs.) Friday 7:00 a.m. to 6:00 p.m., Saturday 6:00 a.m. to 3:30 p.m., Sunday 7:00 a.m. to 3:30 p.m. and Monday 7:00 a.m. to 6:00 p.m.
Training hours are: Monday through Friday 7:00 a.m. to 3:30 p.m. for the first 5 weeks.
Expected start date is: 5/25/2015.
3+ years experience in a direct customer contact, service, collections or sales environment. - 3+ Years Collections experience.
- Excellent written and verbal communication skills.
- Ability to utilize negotiation skills.
- Proficiency using a Windows based PC.
- Ability to work offered schedules and training hours.
- Consistent job history with predictable attendance.
- High School Diploma or higher
- Experience working with an auto-dialer in a call center environment.
- Exposure to regulations within a financial institution and/or credit policies.
- Proficient using MS Word, MS Excel, and MS Outlook"
UT-Salt Lake City: 5201 Amelia Earhart Dr - Salt Lake City, UT
Collector 3
Job ID Number:
5104148
Schedule Type:
Reg-Time
Work Hours:
40
Location:
Salt Lake City,UT
Qualifications:
Wells Fargo's Consumer Lending Group (CLG) is an industry leader in supporting homeowners and consumers. We put customers at the center of all that we do. We make every decision - and design every product and service - with our customers in mind.
It starts with you. We must attract, develop, retain and motivate the most talented people - those who care and who work together as partners across business units and functions. We value and promote diversity and inclusion in every aspect of our business and at every level of our organization.
The CLG team includes Home Lending, Consumer Credit Card, Personal Loans and Lines, Direct Auto, Dealer Services, Commercial Auto, Retail Services and Education Financial Services including the professional services teams that partner with these businesses - Human Resources, Finance, Credit Risk, and Compliance & Operational Risk.
Our Consumer Credit Solutions (CCS) Collections and Servicing team works with past-due customers to offer solutions for bringing credit card, student loan, personal line and loan, direct auto, retail services and deposit accounts up-to-date. The group also provides customer service for student loan and retail services accounts and works with customers to resolve disputed charges on credit card accounts.
Fully qualified, seasoned collector:
* Contacts customers to determine reason for payment delinquency and obtain payment commitment by placing outbound calls which are non-routine and require deviation from standard screens, scripts, and procedures
* Negotiates workouts and repayment plans
* Handles most complex collection inquiries and issues
* Makes decisions about acceptance/return of partial payments
* May assist with compiling statistical reports and other special projects. We have four full-time schedules available:
* The first one is: Sunday 7:00 a.m. to 3:30 p.m. and Monday through Thursday 12:30 p.m. through 9:00 p.m.
* The second one is: Saturday 7:00 a.m. to 3:30 p.m., Tuesday through Thursday 12:30 p.m. through 9:00 p.m., and Friday 9:30 a.m. through 6:00 p.m.
* The third one is: Thursday through Monday 7:00 a.m. to 3:30 p.m.
* The fourth one is: (37 hrs.) Friday 7:00 a.m. to 6:00 p.m., Saturday 6:00 a.m. to 3:30 p.m., Sunday 7:00 a.m. to 3:30 p.m. and Monday 7:00 a.m. to 6:00 p.m.
Training hours are: Monday through Friday 7:00 a.m. to 3:30 p.m. for the first 5 weeks.
Expected start date is: 5/25/2015.
3+ years experience in a direct customer contact, service, collections or sales environment. - 3+ Years Collections experience.
- Excellent written and verbal communication skills.
- Ability to utilize negotiation skills.
- Proficiency using a Windows based PC.
- Ability to work offered schedules and training hours.
- Consistent job history with predictable attendance.
- High School Diploma or higher
- Experience working with an auto-dialer in a call center environment.
- Exposure to regulations within a financial institution and/or credit policies.
- Proficient using MS Word, MS Excel, and MS Outlook"
UT-Salt Lake City: 5201 Amelia Earhart Dr - Salt Lake City, UT
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