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Customer Service Supervisor: Jackson, TN - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Jackson, Tennessee |
About this job
At Coram CVS/specialty infusion services, we have a uniquely rewarding setting for you to further develop your career in the healthcare field. As a national leader in the home infusion field, we seek those special individuals who not only possess experience working in a customer care field but also a thirst to help make a difference in patient’s livelihood’s by providing superior internal and external customer service.
As a Customer Service Supervisor, you will you will assist the manager supporting the Enteral Nutrition department by leading and developing a team of customer service representatives who will resolve patient issues and that patient orders are able to be processed in an accurate and efficient manner.
Make a difference by bringing your personal touch a patient’s life by ensuring your team of customer service specialists accurately initiate the referral process and answer questions from patients and caregivers on their admissions status with compassion.
Key responsibilities:
* Provide communication and follow up to ensure colleagues are fully informed of all new information related to products, processes, procedures, customer needs and company related issues, changes or actions.
* Recommend process and procedure changes to improve efficiencies.
* Assist with communication between internal departments, branches and billing centers.
* Manage escalation calls.
* Assist with hiring, coaching and performance appraisals.
* Provide leadership and ongoing feedback for a team of call center representatives to ensure customer satisfaction.
Watch Coram on YouTube: https://www.youtube.com/user/CoramHealthcare
Required Qualifications * Minimum 5 years supervisory experience in a healthcare environment.
* Minimum 3 years experience in customer service.
* Excellent communication skills, including a strong command of the English language and the ability to clearly articulate program details to customers over the telephone.
* Must have a proven ability to multi-task and act with a sense of urgency
* Proficient to advanced PC skills, including MS Windows-based applications specifically Excel, Outlook and Word.
Preferred Qualifications * Strong attention to detail
* Working knowledge of medical terminology
Education High School diploma or GED.
Clinical Licensure Required N/A
Job Type Full Time
Business Overview Coram CVS/specialty infusion services is a leading national provider of specialty home infusion and specialty pharmacy services. The integration of Coram into CVS Caremark enables the company to offer enhanced, comprehensive infusion services; expanded payer access; and a national network of more than 85 locations, including 65 ambulatory infusion suites. Providing infusion therapies and services to over 20,000 patients each month, Coram cares for patients through all phases of their healthcare continuum including clinical and compliance monitoring, and individual patient counseling. CVS Caremark, through our unmatched breadth of service offerings, is the nation’s largest pharmacy health care provider transforming the delivery of health care services in the U.S. Our energetic and service-oriented colleagues embrace fresh ideas, new perspectives, a diversity of experiences, and a dedication to service to meet the needs of the many people and businesses relying on us each day. CVS Caremark is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws. Furthermore, we comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance to apply for this job, please contact us by clicking
AA EEO CVS Caremark
Requisition Template Professional
Location code OF363
State TN
City Jackson
Zip Code 38301
As a Customer Service Supervisor, you will you will assist the manager supporting the Enteral Nutrition department by leading and developing a team of customer service representatives who will resolve patient issues and that patient orders are able to be processed in an accurate and efficient manner.
Make a difference by bringing your personal touch a patient’s life by ensuring your team of customer service specialists accurately initiate the referral process and answer questions from patients and caregivers on their admissions status with compassion.
Key responsibilities:
* Provide communication and follow up to ensure colleagues are fully informed of all new information related to products, processes, procedures, customer needs and company related issues, changes or actions.
* Recommend process and procedure changes to improve efficiencies.
* Assist with communication between internal departments, branches and billing centers.
* Manage escalation calls.
* Assist with hiring, coaching and performance appraisals.
* Provide leadership and ongoing feedback for a team of call center representatives to ensure customer satisfaction.
Watch Coram on YouTube: https://www.youtube.com/user/CoramHealthcare
Required Qualifications * Minimum 5 years supervisory experience in a healthcare environment.
* Minimum 3 years experience in customer service.
* Excellent communication skills, including a strong command of the English language and the ability to clearly articulate program details to customers over the telephone.
* Must have a proven ability to multi-task and act with a sense of urgency
* Proficient to advanced PC skills, including MS Windows-based applications specifically Excel, Outlook and Word.
Preferred Qualifications * Strong attention to detail
* Working knowledge of medical terminology
Education High School diploma or GED.
Clinical Licensure Required N/A
Job Type Full Time
Business Overview Coram CVS/specialty infusion services is a leading national provider of specialty home infusion and specialty pharmacy services. The integration of Coram into CVS Caremark enables the company to offer enhanced, comprehensive infusion services; expanded payer access; and a national network of more than 85 locations, including 65 ambulatory infusion suites. Providing infusion therapies and services to over 20,000 patients each month, Coram cares for patients through all phases of their healthcare continuum including clinical and compliance monitoring, and individual patient counseling. CVS Caremark, through our unmatched breadth of service offerings, is the nation’s largest pharmacy health care provider transforming the delivery of health care services in the U.S. Our energetic and service-oriented colleagues embrace fresh ideas, new perspectives, a diversity of experiences, and a dedication to service to meet the needs of the many people and businesses relying on us each day. CVS Caremark is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws. Furthermore, we comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance to apply for this job, please contact us by clicking
AA EEO CVS Caremark
Requisition Template Professional
Location code OF363
State TN
City Jackson
Zip Code 38301
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