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MinuteClinic Third Party Call Center Representative - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Cumberland, Rhode Island |
About this job
Job Category: Call Center
Clinical Licensure Required : N/A
Job Type: Full Time Position Summary:
Receives and answers questions from CVS Retail Pharmacy and MinuteClinic customers regarding billing statements, payment information and reimbursement issues. The call center employees primary focus is first call resolution, while creating a positive customer experience and maintaining SLAs. The call center employee must possess active listening skills, analytical and problem solving skills, ability to assist members and providers with complex issues and identify trends. Must be able to multi-task while working in a fast pace environment. Required Qualifications:
- 6 months to 3 years working in a customer service role.
- Ability to complete routinely assigned work based on productivity standards (SLA) with minimal supervision.
- Ability to work in strict confidence, ensuring the confidentiality of patient, medical and financial records and abide by the policies, procedures, guidelines and trainings required for position.
- Basic working knowledge of all MS Operating Systems and MS Office applications (such as MS Word, Excel, Access, and Outlook).
- Excellent verbal and written communication skills and the ability to interact professionally with internal/external business partners (i.e. directors, managers, colleagues and external entities). Preferred Qualifications:
- 6 months to 3 years working in a call center environment.
- Flexibility to adapt to a changing environment, quickly making sound decisions and the desire to seek continued professional growth.
- Ability to work individually or with a team.
- Previous experience with medical billing or pharmacy claims. Education:
Verifiable High School Diploma or GED
- Bachelor's preferred Business Overview:
CVS Health, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.S. We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers. What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of experiences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day. As the nation’s largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units – MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy. Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers.
Clinical Licensure Required : N/A
Job Type: Full Time Position Summary:
Receives and answers questions from CVS Retail Pharmacy and MinuteClinic customers regarding billing statements, payment information and reimbursement issues. The call center employees primary focus is first call resolution, while creating a positive customer experience and maintaining SLAs. The call center employee must possess active listening skills, analytical and problem solving skills, ability to assist members and providers with complex issues and identify trends. Must be able to multi-task while working in a fast pace environment. Required Qualifications:
- 6 months to 3 years working in a customer service role.
- Ability to complete routinely assigned work based on productivity standards (SLA) with minimal supervision.
- Ability to work in strict confidence, ensuring the confidentiality of patient, medical and financial records and abide by the policies, procedures, guidelines and trainings required for position.
- Basic working knowledge of all MS Operating Systems and MS Office applications (such as MS Word, Excel, Access, and Outlook).
- Excellent verbal and written communication skills and the ability to interact professionally with internal/external business partners (i.e. directors, managers, colleagues and external entities). Preferred Qualifications:
- 6 months to 3 years working in a call center environment.
- Flexibility to adapt to a changing environment, quickly making sound decisions and the desire to seek continued professional growth.
- Ability to work individually or with a team.
- Previous experience with medical billing or pharmacy claims. Education:
Verifiable High School Diploma or GED
- Bachelor's preferred Business Overview:
CVS Health, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.S. We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers. What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of experiences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day. As the nation’s largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units – MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy. Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers.
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