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Front End Collections Associate - Full-time
•30 days ago
| Hours | Full-time |
|---|---|
| Location | 1975 South Price Rd Chandler, Arizona |
About this job
DIRECT HIRE POSITIONS LOCATED IN CHANDLER, AZ
Are you a Customer Service professional in Retail, the Restaurant industry or Hospitality and looking for a career change? Are you tired of working late hours and weekends? Are you interested in starting a career with a respected industry leader like General Motors? GM Financial is looking for you! A wholly-owned subsidiary of General Motors Company, we offer attractive retail loan and lease programs to automotive consumers. As a Front End Collections Associate, you'll go home feeling like you made a difference.
Your specific duties in this role will include spending your day talking with customers, while making outbound and receiving inbound calls. You will remind them about late or missed payments, obtain details about the reasons for delinquency, help customers find solutions to bring their account current, and negotiate repayment resolutions. This position has contact with customers, as well as, other Company departments, repossession agents, and other outside agencies. Every call is an opportunity for you to use your negotiation and relationship building skills to partner and build lasting business relationships. The team receives ongoing training, with an emphasis on compliance, negotiations, and customer service skills to ensure each call is consistent and based on industry best practices.
You must be willing to:
Maintain excellent attendance.
Be open to feedback and willing to learn.
Demonstrate a positive attitude.
Utilize your customer service skills to negotiate account resolutions.
Demonstrate effective questioning/listening skills when speaking with customers and third parties.
Keep calls on-task and ensuring efficient use of call handle time.
Use probing questions and leverage information obtained to ensure productive collection/skip tracing efforts.
Start Date: June 1st, 2015
Work Schedule:
o 40 hours per week
o 3 week days 8am to 5pm/ 2 weekdays 11am to 8pm
o Must be able to work 1 Saturday per month (half day)
Company benefits on 1st day of the month, following 30 days of employment
including Medical, Dental, Vision, 401(k) retirement savings plan, discounts on purchase or lease of new GM vehicles
Are you a Customer Service professional in Retail, the Restaurant industry or Hospitality and looking for a career change? Are you tired of working late hours and weekends? Are you interested in starting a career with a respected industry leader like General Motors? GM Financial is looking for you! A wholly-owned subsidiary of General Motors Company, we offer attractive retail loan and lease programs to automotive consumers. As a Front End Collections Associate, you'll go home feeling like you made a difference.
Your specific duties in this role will include spending your day talking with customers, while making outbound and receiving inbound calls. You will remind them about late or missed payments, obtain details about the reasons for delinquency, help customers find solutions to bring their account current, and negotiate repayment resolutions. This position has contact with customers, as well as, other Company departments, repossession agents, and other outside agencies. Every call is an opportunity for you to use your negotiation and relationship building skills to partner and build lasting business relationships. The team receives ongoing training, with an emphasis on compliance, negotiations, and customer service skills to ensure each call is consistent and based on industry best practices.
You must be willing to:
Maintain excellent attendance.
Be open to feedback and willing to learn.
Demonstrate a positive attitude.
Utilize your customer service skills to negotiate account resolutions.
Demonstrate effective questioning/listening skills when speaking with customers and third parties.
Keep calls on-task and ensuring efficient use of call handle time.
Use probing questions and leverage information obtained to ensure productive collection/skip tracing efforts.
Start Date: June 1st, 2015
Work Schedule:
o 40 hours per week
o 3 week days 8am to 5pm/ 2 weekdays 11am to 8pm
o Must be able to work 1 Saturday per month (half day)
Company benefits on 1st day of the month, following 30 days of employment
including Medical, Dental, Vision, 401(k) retirement savings plan, discounts on purchase or lease of new GM vehicles
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