Billing Supervisor - Oldsmar, FL

Position Description:

If you want to achieve more in your mission of health care, you have to be
really smart about the business of health care. Challenge yourself, your peers
and our industry by shaping what health care looks like and doing your life's
best work.

This
function is responsible for medical and ancillary product premium billing.
Positions in this function interact with customers gathering support data to
ensure invoice accuracy and also work through specific billing discrepancies.
Provide input to policies, systems, methods, and procedures for the effective
management and control of the premium billing function. Educate customers
regarding the availability of receiving invoices and remitting payments through
online applications. Monitor outstanding balances and take appropriate actions
to ensure clients pay as billed. Manage the preparation of invoices and
complete reconciliation of billing with accounts receivables. May also include
quality assurance and audit of billing activities.



Note: Positions mainly responsible for more general A/R activities which
do not include medical and ancillary premium billing activities can be found in
the Accounts Receivable function in the Finance job family.

Primary
Responsibilities:

• Sets
  priorities for the team to ensure task completion.
• Coordinates
  work activities with other supervisors.
• Develops
  plans to meet short-term objectives.
• Identifies
  and resolves operational problems using defined processes, expertise and
  judgment.
• Decisions
  are guided by policies, procedures and business plan.
• Maintain
  a positive work environment that supports a quality driven team.
• Motivate
  individuals to provide exceptional customer service.
• Partner
  with others to identify and positively affect Continuous Quality
• Improvement
  opportunities.
• Serve
  as the first point of escalation for procedural and technical issues.
• Coach
  staff members to effectively resolve all issues.
• Develop
  and deliver presentations to internal and external customers.
• Answer
  technical questions.
• Use
  a balanced scorecard to provide regular performance reports to the Site
  Director.
• Conduct
  meetings to communicate team performance results, opportunities, issues,
  and resource balancing.
• Provide
  formal performance appraisals to effectively manage individuals.
• Provide
  technical and soft skills training to staff members.
• Recruit,
  develop and manage a high caliber workforce with minimal turnover.
• Participate
  in Account Management Team calls and Finance as appropriate.
• Support
  the implementation of new business or changes to existing business by
  acting as the billing lead to internal and external customers.
• Resolve
  all service issues from customers, claims, and vendors.
• Interpret
  customer requirements to process customer billing information.
• Responsible
  for a maximum of 25 Senior Billing Representatives.
• Coordinates,
  supervises and is accountable for the daily activities of business
  support, technical or production team or unit.
• Impact of work is most often at the team
  level.

• High School Diploma/ GED
• 1+ year experience in Quality Assurance processes
• Some travel required
  

• BA/BS degree preferred
• 1+ years of billing experience
• 1+ year of supervisory experience
  

• Strong problem solving skills and organizational skills