Administrative Assistant/Coordinator/Customer Service - Full-time

Primary Purpose
The primary purpose of this position is to coordinate all aspects of the order fulfillment process in a courteous and efficient manner. Build, maintain customer relationships and coordinate company client engagements. Ensure customer satisfaction and responsible advocacy for a busy and growing nutritional supplement manufacturer. Will work directly with key clients in developing and implementing new product ideas from initial concept through final distribution details as well as timely processing of orders. Attend trade shows as requested.
Duties and Responsibilities

Build , maintain and enhance of the customer connection

Tracking of production operations to assure full delivery response is a high priority

Order receipts, customer engagement verification

Tracking of quotations, label copy, raw materials, printed materials and both operations and logistics timeline management.

Resolve any production ensuring full delivery response.

Daily interaction with staff and department managers.

Some travel is required, possibly 2-3 times per year for client socializing and trade shows.







Education and/or Experience:



High School graduate, with preference for college exposure. Minimum of 2 years working experience in a fast-paced office environment. Retail/wholesale background in Nutritional Supplements or related industry is a plus. Successful client service experience, as well as social and communications skills, both oral and written.







Qualifications and Requirements:



The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

Administrative, organizational, strong client service skills. Poised, motivated, energetic, responsible, reliable, and creative.







Computer Skills



Excellent administrative, organizational, Microsoft Office including Word and Excel. Electronic Data Interchange (EDI) a plus.







Language Skills:



Ability to read and understand documents. Excellent verbal, math and written communication skills. Ability to carry out instructions furnished in written, oral, or diagram form. Interpersonal skills using tact, patience, and courtesy.







Physical Demands:







Work Environment:





The physical demands described here are representative of those that must be met by an employee in an administrative position to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



Professional office environment; requires sitting and computer use for extended periods.







Staffmark is committed to providing equal employment opportunity for all persons regardless of race, color, religion, sex, sexual orientation, gender identity, age, marital status, national origin, citizenship status, disability or veteran status.

QUALIFICATIONS AND REQUIREMENTS: The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. Administrative, organizational, strong client service skills. Poised, motivated, energetic, responsible, reliable, and creative. COMPUTER SKILLS: Excellent administrative, organizational, Microsoft Office including Word and Excel. Electronic Data Interchange (EDI) a plus. LANGUAGE SKILLS: Ability to read and understand documents. Excellent verbal, math and written communication skills. Ability to carry out instructions furnished in written, oral, or diagram form. Interpersonal skills using tact, patience, and courtesy.