The job below is no longer available.
Customer Srvc Representative
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Blue Bell, Pennsylvania |
About this job
POSITION SUMMARY
We are looking for people who will be able to connect with members in a demanding and fast paced environment.
Fundamental Components:
We will be looking for candidates with strong communication, interpersonal and empathetic skills. We need people who will be able to connect with members in a demanding, fast paced environment. Handles customer service inquiries and problems via telephone, provides targeted, personalized service based on a holistic view of the member, benefits, health information, and through engagement. Engages, consults and educates members by delivering individualized programs based upon the members unique needs and preferences. Utilizes resources to assist customers in understanding components of the Aetna products including claims, accumulators, usage and balances and cost sharing.
BACKGROUND/EXPERIENCE desired:
Experience in a production environment.
Warm, positive, empathetic * Excellent communication skills, both written and verbal * Comfortable with computers, though advanced technological skills are not required * Call center is not required. * Genuinely interested in the position and customer service desire to help people * Candidate must be willing to learn and change *
EDUCATION
The highest level of education desired for candidates in this position is a High School diploma, G.E.D. or equivalent experience.
REQUIRED SKILLS
Service/Creating a Differentiated Service Experience/ADVANCED
Service/Providing Solutions to Constituent Needs/FOUNDATION
DESIRED SKILLS
Service/Demonstrating Service Discipline/FOUNDATION
ADDITIONAL JOB INFORMATION
Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.
We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.
Together we will empower people to live healthier lives.
Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.
We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.
We conduct pre-employment drug and background testing. Benefit eligibility may vary by position. Click here to review the benefits associated with this position.
Employment Type Regular Career Band Description Business Support & Technical
We are looking for people who will be able to connect with members in a demanding and fast paced environment.
Fundamental Components:
We will be looking for candidates with strong communication, interpersonal and empathetic skills. We need people who will be able to connect with members in a demanding, fast paced environment. Handles customer service inquiries and problems via telephone, provides targeted, personalized service based on a holistic view of the member, benefits, health information, and through engagement. Engages, consults and educates members by delivering individualized programs based upon the members unique needs and preferences. Utilizes resources to assist customers in understanding components of the Aetna products including claims, accumulators, usage and balances and cost sharing.
BACKGROUND/EXPERIENCE desired:
Experience in a production environment.
Warm, positive, empathetic * Excellent communication skills, both written and verbal * Comfortable with computers, though advanced technological skills are not required * Call center is not required. * Genuinely interested in the position and customer service desire to help people * Candidate must be willing to learn and change *
EDUCATION
The highest level of education desired for candidates in this position is a High School diploma, G.E.D. or equivalent experience.
REQUIRED SKILLS
Service/Creating a Differentiated Service Experience/ADVANCED
Service/Providing Solutions to Constituent Needs/FOUNDATION
DESIRED SKILLS
Service/Demonstrating Service Discipline/FOUNDATION
ADDITIONAL JOB INFORMATION
Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.
We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.
Together we will empower people to live healthier lives.
Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.
We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.
We conduct pre-employment drug and background testing. Benefit eligibility may vary by position. Click here to review the benefits associated with this position.
Employment Type Regular Career Band Description Business Support & Technical
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