The job below is no longer available.
You might also like
in Maumee, OH
$18est. per hour JobsRUs • 8h ago9.2 mi Use left and right arrow keys to navigate- $18
est. per hour Enumerate • 14h ago8.7 mi Use left and right arrow keys to navigate - $2000
Verified per month Safe Haven Security • 15h ago5.4 mi Use left and right arrow keys to navigate - $14
est. per hour Planet Fitness - Fitton Clubs • 14h ago11.4 mi Use left and right arrow keys to navigate - $14
est. per hour Planet Fitness - Fitton Clubs • 14h ago13.6 mi Use left and right arrow keys to navigate
Buck-Customer Svc Rep - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Maumee, Ohio |
About this job
Within Xerox, Buck Consultants brings the full spectrum of human resource, benefits, and healthcare consulting to our advisory, technology, and administration solutions. Here you'll discover an innovative, high-energy environment that inspires top achievement. As a prestigious highly successful leader in providing employee benefit, actuarial, outsourcing and HR management consulting services, we have the strong resources, solid reputation and global reach to enrich your work life and enhance your career.
Position Title: Dependent Eligibility Verification Specialist
Line of Business: Dependent Eligibility Verification
Responsibilities:
* Provide information and resolve any issues pertaining to callers questions / concerns with courtesy and professionalism.
* Perform, track and log all transactions performed related to participant across multiple plans as well as multiple clients.
* Validate the authenticity of documents provided
* Data Entry into Eligibility Insight system with accuracy.
* Imaging client's participant information for storage retrieval by the client.
* Adhere to scheduled phone time during shift and remain flexible to support unanticipated events that drive volume.
* Attend all departmental meetings and training classes required.
* Responsible for client information confidentiality.
* Securing client information according to Personal Health Information (PHI) regulations.
* Follow escalation protocol.
* Keeping managers apprised of status of assignments and issues.
* Participate in special projects or assignments as instructed by supervisor.
Qualifications:
* 1 -- 2 years of related work experience in insurance administration.
* Detail oriented and good organization skill.
* Strong organizational and time management skills.
* Excellent telephone manner/presence for client contact.
* Self-starter and good problem solving skills.
* Ability to work in a multi-task environment.
* Strong computer skills.
* Takes initiative.
* Ability to work on a team.
* Handle escalated phone calls.
* Fluent in Spanish -- not required, but would be a plus.
Key Success Factors:
* Able to manage multiple tasks for multiple clients.
* Learn and follow standard processes and procedures.
* Able to learn state specific laws regarding marriage, Domestic Partners, and Common Law Marriages.
* Communicates well with clients and managers.
* Detail oriented and organized.
* Works well in a group environment.
* Reliable.
* Able to be at company standards of:
o Average speed to answer call
Position Title: Dependent Eligibility Verification Specialist
Line of Business: Dependent Eligibility Verification
Responsibilities:
* Provide information and resolve any issues pertaining to callers questions / concerns with courtesy and professionalism.
* Perform, track and log all transactions performed related to participant across multiple plans as well as multiple clients.
* Validate the authenticity of documents provided
* Data Entry into Eligibility Insight system with accuracy.
* Imaging client's participant information for storage retrieval by the client.
* Adhere to scheduled phone time during shift and remain flexible to support unanticipated events that drive volume.
* Attend all departmental meetings and training classes required.
* Responsible for client information confidentiality.
* Securing client information according to Personal Health Information (PHI) regulations.
* Follow escalation protocol.
* Keeping managers apprised of status of assignments and issues.
* Participate in special projects or assignments as instructed by supervisor.
Qualifications:
* 1 -- 2 years of related work experience in insurance administration.
* Detail oriented and good organization skill.
* Strong organizational and time management skills.
* Excellent telephone manner/presence for client contact.
* Self-starter and good problem solving skills.
* Ability to work in a multi-task environment.
* Strong computer skills.
* Takes initiative.
* Ability to work on a team.
* Handle escalated phone calls.
* Fluent in Spanish -- not required, but would be a plus.
Key Success Factors:
* Able to manage multiple tasks for multiple clients.
* Learn and follow standard processes and procedures.
* Able to learn state specific laws regarding marriage, Domestic Partners, and Common Law Marriages.
* Communicates well with clients and managers.
* Detail oriented and organized.
* Works well in a group environment.
* Reliable.
* Able to be at company standards of:
o Average speed to answer call
Your Privacy Choices