Business Systems Analyst III

Overview:

Business Systems Analysts (BSA’s) represent the business community and IT in prioritizing, analyzing and documenting business processes, identifying opportunities for improvement/enhancements and negotiating agreements and commitments between business partners (internal and external) and IT from requirements gathering to final implementation and maintenance. BSA’s work directly with clients/leadership at various levels within the company and with outside parties to research and identify operational business requirements with sufficient detail and clarity to allow IT staff to collaboratively develop the solution.

• Act as a Business/SME liaison back to the business leadership or IT Staff to influence, manage change, and educate for priority setting to ensure business commitments and objectives are met.
• Participate in cross-functional work sessions with both the business and IT customers to capture stakeholder needs and required system requirements/features.
• Participate in development, documentation and analysis of detailed functional requirements via system Use Cases and Use Case Realizations.
• Participate in the development of system solution design for existing and new capabilities using a thorough understanding of business process and requirements as well as system capabilities and architecture.
• Participate in multi-departmental, small, medium, large and complex projects and change initiatives.
• Initiate problem analysis, explore solutions, prepare and present information.
• Participate in client meetings and engages clients when appropriate.
• Provide customer support and post implementation monitoring during initial rollout.
• Conduct and assist Quality Assurance with development of testing criteria.
• Provide assistance and mentoring to both Business System Analyst I & II positions.

Responsibilities:

• Determines operational objectives by studying business functions; gathering information; evaluating output requirements and formats.
• Designs new computer programs by analyzing requirements; constructing workflow charts and diagrams; studying system capabilities; writing specifications.
• Improves systems by studying current practices; designing modifications.
• Recommends controls by identifying problems; writing improved procedures.
• Defines project requirements by identifying project milestones, phases, and elements; forming project team; establishing project budget.
• Monitors project progress by tracking activity; resolving problems; publishing progress reports; recommending actions.
• Maintains system protocols by writing and updating procedures.
• Provides references for users by writing and maintaining user documentation; providing help desk support; training users.
• Maintains user confidence and protects operations by keeping information confidential.
• Prepares technical reports by collecting, analyzing, and summarizing information and trends.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
• Contributes to team effort by accomplishing related results as needed.