Customer Service Rep

A well-established distribution company in Rancho Santa Margarita is searching for an Inside Customer Service Representative to provide support for a variety of administrative functions. We are looking for someone with a positive attitude and strong organizational skills. This is a temp-to-hire position.

Job Responsibilities

As an Inside Customer Service Representative, you will be responsible for performing a variety of clerical functions, some of which are as follows:

• Answering telephone inquiries, transferring calls and taking messages
• Take orders over the phone
• Process orders - input into company’s database system, verify and fill in applicable discounts, calculate totals and process charge card payments
• Process quotes
• Assist will call and walk-in customers
• Working with customers to set up new accounts (fax appropriate forms and explain to the customer how to complete correctly)
• Perform collections calls, when necessary
• Provide daily notification of customer back orders
• Work directly with billing on problems with shipments or invoices
• Work with purchasing on quotes, lead-times, and availability of products
• Communicate with drivers regularly and assist with all driver requests
• Responsible for researching and resolving complaints to ensure customer retention and satisfaction.
• Ability to organize and maintain both paper and electronic filing systems

Job Requirements

• Previous office experience (reception, admin, etc.)
• Retail or sales experience is a plus
• Excellent written and oral communication skills
• Computer literacy with MS Office applications, including Word, Excel and Outlook
• Typing 40 wpm+
• Ability to operate a variety of office equipment such as computers, telephone, fax machine and printers
• High school diploma or equivalent
• Possess a cooperative and team-building attitude
• Must be able to consent to a background check