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Full-time selling/visual Supervisor- Cambridge Club Monaco - 18254
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Cambridge, Massachusetts |
About this job
Club Monaco is an international brand that designs and creates modern yet timeless clothing and accessories for women and men. Since its first store opened in Toronto in 1985, Club Monaco has been recognized by fashion influencers for its thoughtfully designed, purposeful collections featuring relevant, wearable pieces, fine fabrics and exceptional fits. In 1999, Club Monaco became a subsidiary of the Polo Ralph Lauren Corporation.
OverviewThe objective of the Point of Sale Supervisor is to manage all aspects of the Point of Sale for the Club Monaco customer. Provide optimum level of customer service by fulfilling customers requirements and needs and consistently apply exemplary sales standards. The Point of Sale Supervisor also assists in all areas of store operations as requested.Responsibilities Provide a friendly and welcoming environment Apply Point of Sale knowledge to supervise transaction process Secure store assets through compliance with appropriate policies and procedures and effective loss prevention methods- Consistently and accurately enters all information into register- Receives payments, issues change and credits properly- Minimize and ensure there are no overage, shortages, or numerous voids- Ensure proper credit card procedure is followed according to policy Supervise and train cashiers as necessary Maximize personal sales at all opportunities, including additional sales at cash wrap Ensure ease of customer shopping experience through maintenance and visual presentation of the cash wrap Supervise compliance and ensure Point of Sale Audit weekly Assist conflict resolution with client issues Maintain a tidy, stocked, organized cash desk at all times Expedite the customer through the closing sale process quickly and efficiently Provide new product options with existing stock if handling a return sale Communicate product and customer feedback to managers Actively participate in all merchandising activities including, but not limited to: daily stock maintenance and order, stock receiving and processing, product transfers, folding and floor changes Maintain a professional appearance consistent with established dress code and image guidelines Actively support securing company assets through effective Asset Protection in compliance with company policies and procedures
Skills and RequirementsMust have a minimum of 1 year of retail experienceExcellent interpersonal skills supporting a team environmentExcellent English communication - verbal and writtenExcellent time management/project skills Strong planning and organizational skills with a sense of priority for deadlines and attention to detailAbility to recognize and react to changing work demandsComfortable and confident in making effective autonomous (and group) decisions in a timely mannerGoal oriented: ability to stay focused on creating winning resultsDedicated to high levels of Customer Service and Sales ProductivityOn the job special projects that have developed depth of related experience an assetPhysical Demands: Hours/days of work can be varied due to the demands of the business Must be able to work shift standing and walking and able to lift approx 20 lbs. Must be able to pack, unpack and move stock when supporting in receiving / stocking store functions.
Club Monaco is a dynamic, rapidly growing retail brand that continues to offer modern style and a unique voice within the fashion and retail industries. Headquartered in New York Citys Chelsea Gallery district, Club Monaco can be found in over 140 locations worldwide with stores in the United States, London, Paris, Sweden, Canada, Hong Kong, Seoul, Beijing, and Macau.
OverviewThe objective of the Point of Sale Supervisor is to manage all aspects of the Point of Sale for the Club Monaco customer. Provide optimum level of customer service by fulfilling customers requirements and needs and consistently apply exemplary sales standards. The Point of Sale Supervisor also assists in all areas of store operations as requested.Responsibilities Provide a friendly and welcoming environment Apply Point of Sale knowledge to supervise transaction process Secure store assets through compliance with appropriate policies and procedures and effective loss prevention methods- Consistently and accurately enters all information into register- Receives payments, issues change and credits properly- Minimize and ensure there are no overage, shortages, or numerous voids- Ensure proper credit card procedure is followed according to policy Supervise and train cashiers as necessary Maximize personal sales at all opportunities, including additional sales at cash wrap Ensure ease of customer shopping experience through maintenance and visual presentation of the cash wrap Supervise compliance and ensure Point of Sale Audit weekly Assist conflict resolution with client issues Maintain a tidy, stocked, organized cash desk at all times Expedite the customer through the closing sale process quickly and efficiently Provide new product options with existing stock if handling a return sale Communicate product and customer feedback to managers Actively participate in all merchandising activities including, but not limited to: daily stock maintenance and order, stock receiving and processing, product transfers, folding and floor changes Maintain a professional appearance consistent with established dress code and image guidelines Actively support securing company assets through effective Asset Protection in compliance with company policies and procedures
Skills and RequirementsMust have a minimum of 1 year of retail experienceExcellent interpersonal skills supporting a team environmentExcellent English communication - verbal and writtenExcellent time management/project skills Strong planning and organizational skills with a sense of priority for deadlines and attention to detailAbility to recognize and react to changing work demandsComfortable and confident in making effective autonomous (and group) decisions in a timely mannerGoal oriented: ability to stay focused on creating winning resultsDedicated to high levels of Customer Service and Sales ProductivityOn the job special projects that have developed depth of related experience an assetPhysical Demands: Hours/days of work can be varied due to the demands of the business Must be able to work shift standing and walking and able to lift approx 20 lbs. Must be able to pack, unpack and move stock when supporting in receiving / stocking store functions.
Club Monaco is a dynamic, rapidly growing retail brand that continues to offer modern style and a unique voice within the fashion and retail industries. Headquartered in New York Citys Chelsea Gallery district, Club Monaco can be found in over 140 locations worldwide with stores in the United States, London, Paris, Sweden, Canada, Hong Kong, Seoul, Beijing, and Macau.
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