Entry Level Collector - Career Potential! - Full-time / Part-time

Are you ready to start a rewarding career that will allow you to use your skills/abilities to their fullest? We are looking for interesting, creative and energetic people that will contribute to the success of one of the nation's leading financial processing companies. This could be you if... 1.You respect rules/regulations because you understand that they are set it place for a reason. 2.Enjoy holding others to their word. 3.Possess persuasiveness. 4.Can express empathy without letting it derail your end goal. 5.Can control a conversation in a tactful way. Your talent along with our training, tools, and support will allow you to soar as a top agent! This role is not for the faint of heart. It is for individuals who demonstrate determination and perseverance in an effort to meet and exceed goals. If this is you, don't miss out on this exciting opportunity! Start your career today! Job Title: Early Stage Specialist Highlights: - Unparalleled four week training program - Opportunity to advance within 3 months of hire - Long term career potential - Competitive bonus structure that rewards your contribution to company success - Flexible schedule: M-F (various shifts) - 40 hours/week, opportunity for overtime In this role you will: 1.Answer inbound calls and make outbound calls in an effort to help borrowers get back on track with their payments. 2. Resolve account issues including but not limited to, escrow accounts, balance and payment inquiries, interest rate changes, missing payment inquiries, address changes, and tax reporting information, requests for payoff and others. 3.Make outbound new customer calls as new loans board, utilizing available scripts and excellent customer service and collections skills 4. Adhere to stated timelines and government or agency regulatory and servicing requirements 5.Document all customer contact in accordance with established procedures. 6.Complete a root cause analysis during customer phone calls to determine their ability to pay and their understanding of their financial situation. Required Skills/Abilities: 1.Ability to understand how to communicate difficult/sensitive information tactfully 2.Ability to handle, resolve, defuse and escalate issues in a tactful manner 3.Meet call center performance metrics as set out by his/her team lead to partner with team members and leadership to achieve business objectives and goals 4.Must be able to accept coaching and development feedback and use it to improve the delivery of the service provided. 6.Working knowledge of personal computers using Microsoft Word, Access, Excel, PowerPoint, and Outlook; Lotus Notes a plus. Also, demonstrated ability to learn and proficiently utilize proprietary and vendor applications Minimum Qualifications: 1.High School Diploma/GED 2.Call Center, Sales, or Service Industry Experience 3.Mortgage servicing experience is a plus We reward top talent like you by offering medical/dental/life/vision benefits, highly competitive pay, career stability, and incentive bonuses. We provide an unparalleled support network for our employees with free career training and dedicated Talent Managers who will work with you to develop your potential. If you're ready to join a well-respected company where you look forward to working with your close-knit team each day, apply today!