Client Service Manager - Full-time / Part-time

The Client Service Manager is the primary contact for daily account activity and operational needs for issue resolution in eligibility, claims, plan setup, report requests and general inquiries for their assigned clients. This position manages clients to ensure service satisfaction and renewal retention.

*Client contact responsible for delivering quality operational service
*Provide internal and external status, operational metrics and service level reporting
*Provide issue resolution and service enhancements following proper procedures and process
*Manage issue resolution across functional areas to insure on time delivery
*Responsible for ongoing review of program setup and features
*Provide input into the strategic planning for assigned clients
*Foster service and system improvements to improve quality and service to clients
*Provide system and operational training for Clients and team members
*Handle ad hoc requests, following proper procedures and processes to insure quality delivery
*Provide Sales support by attending finalist meetings providing operational expertise and demos

About Aerotek:

Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services. Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit .

Aerotek is acting as an Employment Agency in relation to this vacancy.