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Home AG Customer Care Sales Specialist
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Salt Lake City, Utah |
About this job
Marriott International offers you the opportunity to find the hospitality job and career journey that's right for you. With more than 1100 managed properties and 18 brands you'll find us in your neighborhood and in more than 74 countries across the globe. Find Your World at Marriott.
Job Summary
Ritz-Carlton Reservations Customer Care Sales Home Agent Specialist
This position is for an At-Home Agent.
CLASS STARTS JUNE 22, 2015
Hours of Operation: Open 7 days a week 0600am - 12:00am
Variety of shift times offered: Days, nights and weekends.
Compensation: $11.00/per hour
Paid training hours on premise: 9:00am - 5:00pm Mon -- Fri for eight weeks
Must be able to work on site for the first two months.
Must live within 50 miles of the center: 310 W Bear Cat Dr, Salt Lake City, UT 84115
FREE hotel stays for participating Marriott and Ritz-Carlton properties along with exceptional associate rates across the globe & much more!
The position is responsible for consistently providing world class customer service to our guests on inbound calls to book room reservations and to provide customer service information. We are seeking qualified candidates with excellent voice quality and communication skills that will enhance our guests' experience.
Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
Job Summary
Ritz-Carlton Reservations Customer Care Sales Home Agent Specialist
This position is for an At-Home Agent.
CLASS STARTS JUNE 22, 2015
Hours of Operation: Open 7 days a week 0600am - 12:00am
Variety of shift times offered: Days, nights and weekends.
Compensation: $11.00/per hour
Paid training hours on premise: 9:00am - 5:00pm Mon -- Fri for eight weeks
Must be able to work on site for the first two months.
Must live within 50 miles of the center: 310 W Bear Cat Dr, Salt Lake City, UT 84115
FREE hotel stays for participating Marriott and Ritz-Carlton properties along with exceptional associate rates across the globe & much more!
The position is responsible for consistently providing world class customer service to our guests on inbound calls to book room reservations and to provide customer service information. We are seeking qualified candidates with excellent voice quality and communication skills that will enhance our guests' experience.
Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
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