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in Camden, NJ

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Hours Full-time, Part-time
Location Camden, New Jersey

About this job

Professional tellers are responsible for providing a positive customer experience that leads to improved satisfaction and sales. Professional tellers process transactions accurately and efficiently in a fast-paced environment while simultaneously introducing products and services that meet the customer's needs and encouraging customers to expand their relationship with Bank of America. Your duties may include, but are not limited to the following:

Create a connection and develop rapport with customers to provide outstanding, personalized service

Listen carefully and connect with customers to understand their top financial priorities and to uncover products and solutions that will benefit them

Ensure customers/clients are quickly connected to the appropriate teammate

Required Skills:

Proven results in exceeding goals in areas of sales and service in a customer-centric, results-driven environment

Minimum of six months customer service experience in financial services, retail sales or a goal-oriented environment

A minimum of six months experience with cross-selling, up-selling and/or referring products

Thrive on engaging with customers; can begin a conversation, build rapport, and handle objections

Ability to identify customer financial needs, goals and objectives; comfortable asking customers about their personal finances

Ability to sell customers on meeting with a sales associate to learn about products/services

Ability to respond and assist customers with inquiries and/or problem resolution

Ability to work effectively as a team member

Strong communication skills (including verbal and non-verbal) and active listening skills

Careful attention to detail and time management

Proficiency in basic computer skills

Pass pre-employment assessment

Desired Skills:

Minimum of six months cash handling experience