Personal Banker - Summit, NJ - Full-time / Part-time

Located in a financial center, senior personal bankers and personal bankers are accountable for driving a strong customer-focused culture by consistently demonstrating behaviors and activities that support our Bank of America values and commitments which leads to deepening and retaining customer relationships.

Senior personal bankers and personal bankers routinely work with consumer customers and small business clients as their trusted financial consultant. They are responsible for creating a valued-added experience for customers, identifying customer deposit, credit, mortgage, saving and small business banking needs, recommending the best products, services and solutions for the customer or the business, and connecting customers to resources and specialists to meet their financial needs. They are the financial liaison to customers for building and retaining long-term relationships. Senior personal bankers and personal bankers engage in daily relationship calling to preselected Bank of America or Merrill Edge customers inviting them into the financial center for an appointment and assist in servicing customer needs.

Primary Responsibilities

Create a value-added experience for customers that leads to improved satisfaction and sales

Identify customer deposit, credit, mortgage, saving and small business banking needs

Recommend the best products, services and solutions for the customer or the business

Execute the core components/standards for successful behavior and processes related to consumer and small business clients, including building customer relationships and problem resolution

Engage customers in conversations that directly align to their current and future financial needs and ensure customers feel understood, informed and confident in the outcome. Conversations with clients include:

Deposit and foundational banking needs, which range from convenient banking options to direct deposit

Borrowing needs, which range from paying for the unexpected to determining how best to pay for major purchases

Planning and savings needs, such as preparing for their retirement, children's college education and growing their business

Small business needs, such as loans to finance new or existing owner-occupied properties

Comprehend products at a deeper level (benefits, features, pricing) to differentiate them from the competition and connect the value to customers

Present advice, recommendations and offers that tie to the customer needs and ensure the customer understands the features, benefits and fees of the products/ services offered

Required skills

Minimum of one year sales experience in a salary plus incentive environment with individual sales goals where you routinely met or exceeded defined goals and accountabilities

Minimum of one year of customer service experience

Skilled in assessing customer/client needs, providing solid advice/recommendations, and building customer relationships based on mutual trust to optimize sales opportunities with new and existing customers/clients

Ability to build solid relationships with teammates, business partners and specialists by fostering teamwork, partnership and collaboration

Ability to apply strong critical thinking and problem solving skills to meet customer's needs

Ability to demonstrate initiative, a commitment to continuous learning, and the ability to adapt to changing demands and requirements

Excellent oral and written communication skills with strong influencing skills

Pass personal banker pre-employment assessment

Desired skills

Demonstrates leadership and assertiveness

Bilingual (fluent verbal and written) skills

Experience in financial services and prior knowledge of financial services industry, products and solutions