The job below is no longer available.
You might also like
in West Valley City, UT
$80,000+Verified per year EnviroTech Services • 21d agoUrgently hiring 2.5 mi Use left and right arrow keys to navigate- $27
est. per hour Barney Trucking, Inc. • 9d agoUrgently hiring 14.9 mi Use left and right arrow keys to navigate - $19
est. per hour Sunrise Senior Living • 3d agoUrgently hiring 9.6 mi Use left and right arrow keys to navigate - $15
est. per hour Sunrise Senior Living • 18d agoUrgently hiring 9.6 mi Use left and right arrow keys to navigate - $28.00 - $50.00
Verified per hour Leidos • 17h agoExcellent pay Urgently hiring 10.3 mi Use left and right arrow keys to navigate
Senior Business Process Analyst - West Valley City, UT OR currently working at any UHG location - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | West Valley City, UT West Valley City, Utah |
About this job
Position Description:
We're changing the landscape of health care with people like you, who really know how to get down to business. When you join us at UnitedHealth Group as a Business Analyst, you will use your sharp business skills to assist in creating, controlling and improving business processes. You will solve complex problems as you serve as a resource to others on your elite team. You will create process design, project implementation, diagnose process improvement opportunities and develop solutions. You will also provide quality reporting, analysis, audits, and develop plans and programs to support continuous quality improvement. You'll be in the driver's seat on vital projects that have strategic importance to our mission of helping people live healthier lives. You'll be doing your life's best work.(SM)
This role manages the data and contact
management and contact list gathering processes for the Voice of the Client
program. This includes contact list
gathering, data strategy, schema design, processes, training and testing. This
role also maintains the survey data schema to ensure that the right fields
exist in the survey for segmentation and analysis. In addition, this role supervises the
coordination of survey data between Satmetrix and all internals systems such as
SFDC, BIG Data warehouse, operational dashboards, Eloqua and other sales,
financial, marketing and operational systems. This position also assists with administration
of survey platform set-up and rights access, results analysis and
reporting.
Primary Responsibilities:
- Administer
the Data & Contact Management for the Optum VOC program including
standardizing processes, identifying data sources, establishing feeds,
defining data and content roles and data governance - Advance
the process and manage the execution of the contact list gathering process
including data collection, tracking, identifying and capturing relevant
fields, training, quality control and testing - Integrate
VOC, operational and other data sources to provide a holistic view of our
clients and business - Identify,
develop and govern the contact management strategy for each market - Work
with other departments to integrate VOC data into existing data
warehouses, CRMs and reports - Ensure
accurate and reliable contact and system data - Coordinate
transfers and sharing of client loyalty data between outside survey vendor
and internal sales, marketing, finance and operations systems - Load
contact files for survey execution - Manage
relationships with market leads and contact owners within the markets - Identify
data or tagging required and owns the data schema and the contact
management portion of the spec document for the client loyalty program. - Utilize associated technology and tools
towards program outcomes (ex. Salesforce.com, data warehouse, KIC (knowledge
database), Satmetrix, and Qualtrics). - Assist with control of survey platform - site set-up
and access including configuring schema, setting up users, controlling rights
and system administration functions. - Produce
reports and dashboards. - Assist
in the analysis and development of loyalty results analysis presentations. - Responsible for key performance
monitoring and reporting on contacts and databases. - Develops innovative approaches.
Sought out as expert within discipline.
Requirements
Required Qualifications:
- High School Diploma/GED.
- 3+ years of Project Management experience.
- 3+ years of Business Analysis experience.
- 3+ years experience with MS Excel and MS PowerPoint.
- Experience with Relational Databases and how tables work together.
- Experience with MS Project, SharePoint, and MS Visio.
- Experience with SQL.
- Previous Team Lead or Project Lead experience.
- Healthcare Industry experience.
- SQL experience or DB query experience.
- Experience with Satmetrix and Qualtrics survey platforms.
Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.SM
Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Your Privacy Choices