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PC NETWORK SPECIALIST - Full-time
•30 days ago
| Hours | Full-time |
|---|---|
| Location | Jacksonville, FL Jacksonville, Florida |
About this job
Job Description:
- Tier 1-2 phone and site support to remote users and remote sites
- Ability to troubleshoot in small to large scale enterprise level environments
- Monitor call queues for break/fix and request calls
- Monitor closed calls to be sure that satisfactory resolutions are being provided
- Provide technical support, as required, for all micro computers and network connectivity for GATE Petroleum and its subsidiaries
- Provide technical support, as required, for all mobile devices for GATE Petroleum and its subsidiaries.
- Perform moves/add/changes to PBX phone switch (Siemens)
- Assist with analyzing, monitoring, specifying and maintaining all LANs/WANs to insure maximum response and up time
- Assist with monitoring and maintaining backups for GATE Petroleum and its subsidiaries
- Assist in the evaluation, recommendation, configuration, implementation, maintenance and support of all hardware, software, wiring for Networking Equipment, servers, personal computers, and printers
- Assist in maintaining inventory tracking for all corporate micro computer hardware and software
- Assist in providing technical support and maintenance for voice/fax systems for GATE Petroleum and its subsidiaries.
- Maintain anti-virus clients and servers for GATE Petroleum and its subsidiaries
- Provide ongoing user support
- Assist with user training, when required
- Maintain the confidentiality of data
- Other duties as assigned by Manager
JOB REQUIREMENTS:
Proficiencies:
- Hardware
- Dell Optiplex desktops, Latitude Notebooks, Precision Workstations, PowerEdge Servers
- Multifunction printers
- Mobile Devices - Android, iPhone, iPad, MS Surface, Windows Mobile
- Layer 2, Layer 3 Switches
- Microsoft Technologies -
- Windows 7, Windows 8.1, Windows Servers,
- Office 2013
- Active Directory in a multi-forest environment
- Exchange
- TCP/IP
- DNS - Microsoft
- DHCP - Microsoft
- FTP
- VPN
- Internet Protocols
- Other
- Engineering Applications - AutoDesk, MathCAD
- Dell KACE - Systems Management
- VMmare VSphere
- Citrix
- Symantec Endpoint
- Airwatch - Mobile Device Management
- OpenText RightFax
- IBM iSeries Client Access
- Networking skills - cable management, router and switch understandings
- Telephony - Siemens PBX, Voicemail, Call Accounting
Education and Experience:
- 4-6 years troubleshooting PC hardware, software, O/S, network protocols, and remote access.
- 1-2 years in managing small to medium projects
- Excellent written and verbal communication skills.
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