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Supervisor, Workforce Management - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Albuquerque and Surrounding Areas Albuquerque, New Mexico |
About this job
Business Unit:
Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
Job Summary:
Responsible for supervising and developing a highly skilled workforce
management team that generates accurate forecasts of workload, develops
effective schedules to handle the workload and efficiently manages the
real time operation and communicates performance results. Coordinates
and supervises the daily activities of business support, technical or
production staff who perform tasks in the same function. Sets priorities
for the team. Assigns tasks and checks work at regular intervals.
Customarily and regularly directs the work of at least two or more other
full-time employees or their equivalent.
Core Responsibilities:
- Supervises the Workforce unit to ensure effective and efficient
operations.
- Directs the development and implementation of short or long term
volume/staffing forecasting models for inbound and outbound lines of
business unit.
- Oversees the timely analysis of work volume and the effective
administration of daily workflow to achieve service level and processing
objectives.
- Gathers and maintains historical data, developing statistical models
and producing volume/staffing forecasts to determine required resources
to meet cost and service level targets.
- Produces and implements automation or procedural changes to increase
productivity, accuracy and improve workflow.
- Consistent exercise of independent judgment and discretion in matters
of significance.
- Regular, consistent and punctual attendance. Must be able to work
nights and weekends, variable schedule(s) as necessary.
- Other duties and responsibilities as assigned.
Job Specification:
- Bachelors Degree or Equivalent
- Generally requires 4-7years related experience
- Preferrerd skills: EwFM, CMS, Excel
&
Comcast is an Affirmative Action/EEO employer M/F/D/V
Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
Job Summary:
Responsible for supervising and developing a highly skilled workforce
management team that generates accurate forecasts of workload, develops
effective schedules to handle the workload and efficiently manages the
real time operation and communicates performance results. Coordinates
and supervises the daily activities of business support, technical or
production staff who perform tasks in the same function. Sets priorities
for the team. Assigns tasks and checks work at regular intervals.
Customarily and regularly directs the work of at least two or more other
full-time employees or their equivalent.
Core Responsibilities:
- Supervises the Workforce unit to ensure effective and efficient
operations.
- Directs the development and implementation of short or long term
volume/staffing forecasting models for inbound and outbound lines of
business unit.
- Oversees the timely analysis of work volume and the effective
administration of daily workflow to achieve service level and processing
objectives.
- Gathers and maintains historical data, developing statistical models
and producing volume/staffing forecasts to determine required resources
to meet cost and service level targets.
- Produces and implements automation or procedural changes to increase
productivity, accuracy and improve workflow.
- Consistent exercise of independent judgment and discretion in matters
of significance.
- Regular, consistent and punctual attendance. Must be able to work
nights and weekends, variable schedule(s) as necessary.
- Other duties and responsibilities as assigned.
Job Specification:
- Bachelors Degree or Equivalent
- Generally requires 4-7years related experience
- Preferrerd skills: EwFM, CMS, Excel
&
Comcast is an Affirmative Action/EEO employer M/F/D/V
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