US-IT Ops Support Analyst IV

We have a full-time/part-time opening for a US-IT Ops Support Analyst IV.

Must be able to work various shifts per week.

Skill set required
Unix/Shell Scripting
HPOM Tool Understanding and Functional Knowledge
HP QMS knowledge & ability to work with cross functional teams

Responsibilities: Researches, designs, develops operates and maintains support services for existing and new business applications and/or information systems solutions through integration of technical and business requirements per standard HP IT process methodology (such as ITIL and ITSM). Includes identification, development and prioritization of support services according to business criticality. Applications and information systems solutions include both 3rd party software and internally developed applications and infrastructure. Responsibilities include, but are not limited to, analysis of business requirements, configuration of 3rd party software implementation of infrastructure solutions, creation of documentation, testing and maintenance of applications, and support and maintenance of infrastructure and information systems. Works within the Information Technology function, obtaining resources and working in support of objectives and strategies. Participates in architecture reviews to ensure that solutions comply with standards and uses approved technologies. Typical customers are HP end users and various functional areas such as Supply Chain, Research and Development, Marketing, Finance, a business, or the company. Expert: Applies advanced subject matter knowledge to complex business issues and is regarded as a business matter expert. Frequently contributes to the development of new ideas and methods. Works on complex problems/projects where analysis of situations or data requires and in-depth evaluation of multiple factors. Exercises significant independent judgment within broadly defined policies and practices to determine best method for accomplishing work and achieving objectives. Acts as an expert providing direction and guidance to process improvements and establishing policies. Frequently represents the organization to external customers.Bachelors degree in Management Information Systems / Computer Science or equivalent experience and a minimum of 10 years of related experience or a Masters degree and a minimum of 8 years of experience.Strong experience with infrastructure environments (e.g. operating system, hardware, data center, security, network, voice, end user and server / web related applications). Strong experience with business IT applications (e.g. supply chain, customer relationship mgmt, HR, finance) . Strong experience in scripting and / or programming language. Strong experience with implementation, problem analysis and solutioning of infrastructure and business application environments. Foundational or expert knowledge and experience with Information Technology Infrastructure Library (ITIL). Web technologies.

Experis is an Equal Opportunity Employer (EOE/AA)