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Wine Steward - Guest Services
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Carmel, IN Carmel, Indiana |
About this job
Wine selection, wine pouring and wine selling are the cornerstones of our Wine Steward. You need to have finesse and charm, but most of all you need to be able to make the wine drinking experience a delight for guests, by selecting the appropriate glasses and pouring properly for our guest to taste.
Requirements
- Maintain safety as the top priority in all aspects of our work, for our Team Members, guests, and products.
- Enable unparalleled guest service by leading the team by example, constantly striving to delight and surprise our guests, vendors, and stakeholders.
- Cultivate a foodie culture by sharing excitement and passion for food with Team Members and guests.
- Communicate with and acknowledge guests using clear and enthusiastic words, tone and body language at all times. Make guests feel appreciated through your actions.
- Oversee the wine list, helping to maintain it for the restaurant, and makes suggestions to add to the list to fit the chef's dishes if necessary. You need to be able to discuss, buy and serve all kinds of wine.
- Possess expertise in "wine pairing" -matching wine with food to maximize the tastes of both.
- Be comfortable talking to guests and have the ability to make knowledgeable recommendations to suit their tastes. Ensure that you are knowledgeable and approachable, without being intimidating.
- Perform all functions of a Team Leader in his/her absence, when necessary and where appropriate. Desire to become a Team Leader required. Direct Team Members by using work lists as well as understanding and performing all duties required. This includes directing, overseeing and evaluating all training of new and current Team Members.
- Be able to write department orders, monitor ordering, and supervise stocking and receiving with latest tools and technology/autonomated ordering systems. Track and reduce out of stocks and participate in taking of physical inventories. Utilize all available tools to help reduce and eliminate shrink.
- Demonstrate strong knowledge, interest and passion for products and services associated with the role.
- Understand and adhere to all relevant local, state and federal laws/guidelines as well as company policies. Responsible for reporting any incidents in violation of these guidelines or policies.
- Attend and conduct daily team huddles as directed by Team Leader
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