Intermediate Clerk

Under general supervision, provides clerical support to the department, types various correspondence & documents, orders supplies, answers department phones, maintains files, provides reception for designated areas.

Essential Functions:

* Upholds KP's Policies & Procedures, Principles of Responsibilities & applicable state, federal & local laws

* Performs a variety of clerical duties; including but not limited to staffing, schedules, MD payroll, employees timecard recording etc

* Provides telephone reception

* Takes & returns messages

* Assists members in obtaining medical services

* Completes forms associated w/ member services

* Provides member/family/visitor instruction & information as directed

* Uses computerized systems to enter & retrieve member data

* Assists in tracking of member appointments

* Books appointments

* Assists in Quality Improvement projects as directed

* Promotes quality of service by serving as a resource to members/visitors

* Orders & maintains equipment & supplies

* Demonstrates support of the philosophy & complies w/ the policies & procedures of the organization

* Apply correct medical terminology, format & abbreviations

* Type medical & research papers for publication

* Create graphs & charts

* Collect & compile cumulative data & statistics

* Complete worksheets by tallying activities

* Construct statistical tables

* Establishes & maintains courteous, cooperative relations w/ the public, patients & other personnel

* Promotes, ensures & improves customer service to internal/external customers by demonstrating skills which are consistent w/ the organization's philosophy of providing extraordinary customer relations & quality of service

* Performs other related duties as required

Pay Grade: 13

Basic Qualifications:

* One (1) year general clerical experience preferred

* High School Diploma/GED

* Typing 40 wpm. Typing must be current within one (1) year. Please contact Human Resources for testing.

* Ability to compose & edit department correspondence

* Demonstrates written & oral communication skills

* Knowledge of Medical Terminology if required by the department preferred

Notes:

* Wll have primary responsibility for assisting in Pain Management, providing receptionist coverage, filing, answering phones, etc.

* This is an on call position, days and hours may vary according to departmental need.