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Client Experience Manager - Event Management experience, a plus (Virtual/Remote Opportunity) - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Dallas, Texas |
About this job
Xerox is the world's leading enterprise for business process and document management. Its services, technology, and expertise enable workplaces - from small businesses to large global enterprises - to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Xerox offers business process outsourcing and IT outsourcing services, including data processing, healthcare solutions, HR benefits management, finance support, transportation solutions, and customer relationship management services for commercial and government organizations worldwide. The company also provides extensive leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. Xerox serves clients in more than 160 countries. For more information, visit www.xerox.com, www.news.xerox.com, www.realbusiness.com or www.xerox.com/businessservices.
If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today.
Job Responsibilities
Oversees the strategic planning, development and coordination of marketing programs, communication campaigns, branding and cultural outreach activities to promote the company's business objectives.
Consults with other areas of management or business units to leverage web marketing, trade show activity and direct marketing.
Oversees or manages the preparation of external communications such as press releases and media relations materials, and employee communication programs such as newsletters and messages.
Creates speeches for executive management and other officers of the organization.
Oversees research and drives the creative development of company communications and marketing programs.
Directs the development of the organization's website content and structure.Interacts with vendors to produce desired results.
All other duties as assigned.
Additional Job Responsibilities
Lead the client experience process by providing broad marketing and logistical support to client and client prospect site visits to Xerox's existing service centers/centers of excellence.
Integrate within sales and leadership to customize the site visit experience to visiting clients or prospects while utilizing a group of marketing, communications and multimedia professionals.
Produce custom signage for visiting clients.
Prepare the logistics of each visit, such as transportation, meals, coordinating with facilities to have service centers cleaned, hanging/removing signage, etc.
Travel to major visits that require on-site support.
Ensure the right level of technology and A/V support at each visit.
Order giveaways.
Tailoring each visit so that the client/prospect feels recognized, understood and appreciated.
Serve as the lead for client experience needs across HCS and other groups as needed.
Prepare customized signage and other specialized approaches/treatments to make visits unique and compelling to visiting clients/prospects.
Provide on-site support before, during and after visits as needed.
Handle all major logistics related to assigned visits.
Coordinate with facility groups, vendors and union reps as necessary to have centers cleaned and upgraded.
Ensure the proper levels of technology and A/V are met for each visit.
Prepare walking tour routes with stops designed to inform clients/prospects of Xerox's primary offerings.
Create a template for standardizing an approach depending on the value of deal opportunities.
Manage the work of multiple design, printing and A/V agencies.
Create and actively/regularly measure metrics to define success.
Enforce Xerox brand standards.
Train internal personnel on client experience best practices.
Identify processes that need to be established to bring order, change and efficiency.
Generally support sales leaders and executive leadership with broad marketing and communications assistance.
Will be held accountable for: successful client/prospect site visits; increasing sales' ability to "wow" the client with creative site visit experiences; researching information on the client and producing compelling materials to customize visits to each client or prospect; working with various vendors to direct their work and ensure they get paid.
All other duties as assigned.
Essential Skills/Knowledge
Minimum 5 -- 7 years' experience in a similar position, including marketing/event management.
Creative marketing ability (strong research, writing, editing skills) along with event management skills (ability to project manage an event).
Experience within the business process outsourcing (BPO) market preferred but not required
MS Word, Excel, PowerPoint required.
Adobe InDesign and Photoshop, preferred.
Superior written and verbal communication skills, required.
Ability to work remotely and with minimal supervision.
Ability to handle multiple priorities and deadlines.
Solid project management skills.
Travel
Extensively during certain periods, up to 75%
Location
The selected candidate can reside anywhere in the U.S. and preference will be given to candidates who reside in Dallas, TX or Midwest/Southwet regions. The candidate will be expected to work from a home-based office within the market. Relocation is not provided for this position.
Education
High School diploma, required
Bachelor's degree, preferably in Business Administration, Marketing, Graphic Design or Communications; Master's degree preferred.
Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to accommodations@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.
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If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today.
Job Responsibilities
Oversees the strategic planning, development and coordination of marketing programs, communication campaigns, branding and cultural outreach activities to promote the company's business objectives.
Consults with other areas of management or business units to leverage web marketing, trade show activity and direct marketing.
Oversees or manages the preparation of external communications such as press releases and media relations materials, and employee communication programs such as newsletters and messages.
Creates speeches for executive management and other officers of the organization.
Oversees research and drives the creative development of company communications and marketing programs.
Directs the development of the organization's website content and structure.Interacts with vendors to produce desired results.
All other duties as assigned.
Additional Job Responsibilities
Lead the client experience process by providing broad marketing and logistical support to client and client prospect site visits to Xerox's existing service centers/centers of excellence.
Integrate within sales and leadership to customize the site visit experience to visiting clients or prospects while utilizing a group of marketing, communications and multimedia professionals.
Produce custom signage for visiting clients.
Prepare the logistics of each visit, such as transportation, meals, coordinating with facilities to have service centers cleaned, hanging/removing signage, etc.
Travel to major visits that require on-site support.
Ensure the right level of technology and A/V support at each visit.
Order giveaways.
Tailoring each visit so that the client/prospect feels recognized, understood and appreciated.
Serve as the lead for client experience needs across HCS and other groups as needed.
Prepare customized signage and other specialized approaches/treatments to make visits unique and compelling to visiting clients/prospects.
Provide on-site support before, during and after visits as needed.
Handle all major logistics related to assigned visits.
Coordinate with facility groups, vendors and union reps as necessary to have centers cleaned and upgraded.
Ensure the proper levels of technology and A/V are met for each visit.
Prepare walking tour routes with stops designed to inform clients/prospects of Xerox's primary offerings.
Create a template for standardizing an approach depending on the value of deal opportunities.
Manage the work of multiple design, printing and A/V agencies.
Create and actively/regularly measure metrics to define success.
Enforce Xerox brand standards.
Train internal personnel on client experience best practices.
Identify processes that need to be established to bring order, change and efficiency.
Generally support sales leaders and executive leadership with broad marketing and communications assistance.
Will be held accountable for: successful client/prospect site visits; increasing sales' ability to "wow" the client with creative site visit experiences; researching information on the client and producing compelling materials to customize visits to each client or prospect; working with various vendors to direct their work and ensure they get paid.
All other duties as assigned.
Essential Skills/Knowledge
Minimum 5 -- 7 years' experience in a similar position, including marketing/event management.
Creative marketing ability (strong research, writing, editing skills) along with event management skills (ability to project manage an event).
Experience within the business process outsourcing (BPO) market preferred but not required
MS Word, Excel, PowerPoint required.
Adobe InDesign and Photoshop, preferred.
Superior written and verbal communication skills, required.
Ability to work remotely and with minimal supervision.
Ability to handle multiple priorities and deadlines.
Solid project management skills.
Travel
Extensively during certain periods, up to 75%
Location
The selected candidate can reside anywhere in the U.S. and preference will be given to candidates who reside in Dallas, TX or Midwest/Southwet regions. The candidate will be expected to work from a home-based office within the market. Relocation is not provided for this position.
Education
High School diploma, required
Bachelor's degree, preferably in Business Administration, Marketing, Graphic Design or Communications; Master's degree preferred.
Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to accommodations@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.
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