Customer Care Representative - E-Mail/Live Chat - Full-time / Part-time

GROW YOUR CAREER IN OUR CONTACT CENTERS OF EXCELLENCE! 24-7 Intouch Contact Centers is one of the industry's fastest growing companies and we are expanding our team! We are currently accepting applications for E-Mail & Live Chat - Inbound Customer Service Representatives to work with our new retail services client. WE OFFER: - Flexible schedules - Industry leading benefits - Excellent advancement opportunities - Friendly work environment RESPONSIBILITIES: - Receive and respond to inbound e-mail and live chats; gather and verify required information - Actively listen to the customer, taking their request for product or services. - Develop/present customer service solutions and/or suggest additional items, cross sell, up sell - Provide information to the customer and place appropriate notes in system indicating exactly what action was taken or needs to be taken - Ensure proper security procedures are followed on all e-commerce customer interactions - Maintain thorough knowledge of systems so that information can be researched and proper information is given to customer - Learn and retain a thorough working knowledge of all existing and new products and services QUALIFICATIONS: - High school diploma or equivalent required - Some University or Post-secondary Education preferred - Must have at least six months customer service experience, live chat experience, and sales experience - Past retail or direct sales experience will be considered an asset - Excellent written communication skills - using proper grammar with smooth flow - Ability to listen attentively and to use information provided by customers to tailor responses and actions to meet the customers' specific needs - Strong customer service, analytical and decision making skills - Ability to work in a fast-paced, hectic, changing environment - Ability to organize and follow-up multiple tasks/details with accuracy and timeliness - Strong personal computer usage and Internet proficiency skills - Ability to work a variety of shifts including days, afternoons, evenings, weekends and holidays - Ability to perform basic mathematical functions - Ability to type 35 wpm minimum with accuracy - Must successfully pass a background check if required. - Ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds Please note, only applicants selected for an interview will be contacted.