Assistant General Manager

Summary of Position
The Assistant General Manager (AGM) position is the second highest level of management within a single store. The AGM is responsible for leading, mentoring, and advising the management team and staff to the successful execution of the restaurant. The AGM teaches management on the fundamentals and approach to achieve stated objectives in sales, costs, hospitality, and employee of the restaurant including having an understanding of the stores progress and having strategic vision for its future development.

Major Duties & Responsibilities

• Responsibility for overall profitability of restaurant
• Must enthusiastically meet guests needs, special requests and resolve guest complaints/concerns with the commitment to satisfy them
• Review and approve all schedules and forecasts
• Coordinate opening/ closing activities in a timely and safe manner
• Complete all operational checklists daily
• Ensure that all cash handling procedures are followed
• Executing marketing programs to drive revenue
• Must execute disciplinary action with all levels of personnel and maintain proper documentation as required
• Ensure compliance with Occupational Safety & Health Act
• Must have experience in Microsoft Office, Excel, Word, Internet, and Gmail

Physical Requirements: (including but not limited to)

• Ability to stand and walk 10 hours/day
• Ability to continuously reach, bend, lift, carry and stoop
• Ability to freely access all areas of the restaurant
• Ability to move or handle items weighing 0-75lbs
• Ability to work varied hours/days to oversee store operations
• Hazards include, but not limited to cuts, slipping, tripping, falls and burns

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