The job below is no longer available.
You might also like
in Nederland, TX
$17est. per hour 
$15.00 to $18.00Verified per hour Home Furniture Plus Bedding • 10h agoGood pay 8.4 mi Use left and right arrow keys to navigate- $19
est. per hour Arnold Grounds Property Management • 10h agoJust posted 9 mi Use left and right arrow keys to navigate - $16
Verified per hour 
$17.00 to $25.00Verified per hour AAMCO Transmission and Total Car Care -Beaumont • 10h ago10.7 mi Use left and right arrow keys to navigate
Mgr, Tech Ops
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Nederland, Texas |
About this job
Posting Job Title: Mgr, Tech Ops
Requisition #: 167087BR
Posting Location: Nederland, TX, US
Area of Interest: Engineering/Technical Operations
Position Type: Full Time
Posting Job Description
Position Summary:
The Manager, Tech Ops is responsible for managing the technical operations activities to ensure uninterrupted quality video, high speed data, and digital telephone services to all subscribers.
Develops departmental goals, objectives, and performance measures for Installation, Service and Plant Maintenance.
Ensures that all Technical Operations activities are performed within industry standards and meet Federal, State and OSHA regulatory requirements, as well as franchise demands.
Supports Tech Ops Director working with Division and Regional Engineering in order to plan and implement the most effective strategy for maintaining service quality during network maintenance, enhancement, and expansion activities
Manages the Installation/Service/Plant Maintenance department in order to ensure technical competence and quality in all customer-effecting activities.
Monitors production, scheduling, quality standards, manpower planning and training.
Manages compliance with the customer service goals of on-time installation, service guarantees, and first-time problem resolution.
Manages the Quality Assurance program to ensure that all installation and service activities are performed within established cost controls and regulatory requirements.
Responsible for financial reporting and performance.
Approves all human resources transactions for the Technical Operations staff, including selection, training, terminations, performance evaluations, pay status changes and disciplinary actions for installation, service, plant maintenance, and contractor management.
Qualifications:
High school diploma or general education degree (GED) required.
Associates degree from a college or university in a related discipline like Electronics, Engineering, MIS, or Computer Science preferred.
5 to 8 years progressive experience in managing and coordinating an installation/ & service department, customer service department, or field operations support department in a medium to large size cable or telephony environment required.
3 years supervisory experience required.
Ability to lead, motivate and supervise personnel.
Experience in a CATV or Telecom environment preferred.
Knowledge of data and voice networks preferred.
Valid Texas Driver's License and good driving record required.
Knowledge of cable industry, management and leadership principles, FCC rules and regulations.
A familiarity with OSHA regulations and other Federal, State and local laws, regulations and requirements is essential required.
Strong people skills required.
Strong analytical skills.
FCC Unit_TWC: 11551
Controlling Establishment ID: 00149 - Nederland N Highway 69
More on TWC:
Time Warner Cable reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws.
Time Warner Cable is an Equal Opportunity Employer - Minority/Female/Disability/Veteran/Current Unemployment Status
TWCTOP800
Requisition #: 167087BR
Posting Location: Nederland, TX, US
Area of Interest: Engineering/Technical Operations
Position Type: Full Time
Posting Job Description
Position Summary:
The Manager, Tech Ops is responsible for managing the technical operations activities to ensure uninterrupted quality video, high speed data, and digital telephone services to all subscribers.
Develops departmental goals, objectives, and performance measures for Installation, Service and Plant Maintenance.
Ensures that all Technical Operations activities are performed within industry standards and meet Federal, State and OSHA regulatory requirements, as well as franchise demands.
Supports Tech Ops Director working with Division and Regional Engineering in order to plan and implement the most effective strategy for maintaining service quality during network maintenance, enhancement, and expansion activities
Manages the Installation/Service/Plant Maintenance department in order to ensure technical competence and quality in all customer-effecting activities.
Monitors production, scheduling, quality standards, manpower planning and training.
Manages compliance with the customer service goals of on-time installation, service guarantees, and first-time problem resolution.
Manages the Quality Assurance program to ensure that all installation and service activities are performed within established cost controls and regulatory requirements.
Responsible for financial reporting and performance.
Approves all human resources transactions for the Technical Operations staff, including selection, training, terminations, performance evaluations, pay status changes and disciplinary actions for installation, service, plant maintenance, and contractor management.
Qualifications:
High school diploma or general education degree (GED) required.
Associates degree from a college or university in a related discipline like Electronics, Engineering, MIS, or Computer Science preferred.
5 to 8 years progressive experience in managing and coordinating an installation/ & service department, customer service department, or field operations support department in a medium to large size cable or telephony environment required.
3 years supervisory experience required.
Ability to lead, motivate and supervise personnel.
Experience in a CATV or Telecom environment preferred.
Knowledge of data and voice networks preferred.
Valid Texas Driver's License and good driving record required.
Knowledge of cable industry, management and leadership principles, FCC rules and regulations.
A familiarity with OSHA regulations and other Federal, State and local laws, regulations and requirements is essential required.
Strong people skills required.
Strong analytical skills.
FCC Unit_TWC: 11551
Controlling Establishment ID: 00149 - Nederland N Highway 69
More on TWC:
Time Warner Cable reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws.
Time Warner Cable is an Equal Opportunity Employer - Minority/Female/Disability/Veteran/Current Unemployment Status
TWCTOP800
Your Privacy Choices