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in Ellicott City, MD
Customer Service Representatives
•30 days ago
Hours | Temporary |
---|---|
Location | Ellicott City, MD Ellicott City, Maryland |
About this job
We have a opening for a Customer Service Representatives.
Must be able to work various shifts per week.
Requirements
Customer Service Representatives in Ellicott City, Maryland
Shifts are 10am-4pm or 11am-5pm Mon thru Fri; The pay is $9/hour.
Job Title: Customer Service Representative
Job Description:
Primary Responsibilities include:
*Answer incoming service appointment requests
*Handle customer inquiries
*Manage and resolve customer complaints
*Enter new customer information and update existing information into the systems used
*Process service appointments
*Process and document non-appointment calls
*Route calls to appropriate resource and make follow up calls
*Document all call information according to standard operating procedure
Education and Experience
*High school diploma or equivalent
*Proficient in relevant computer applications
*Required language proficiency
*Knowledge of customer service principles and knowledge of call center technology
*Experience in a call center or customer service environment
*Good data entry and typing skills
Key Competencies
*They are looking for someone who is enthusiastic and has a lot of energy
*Verbal, written communication skills and listening skills
*Organizational skills and attention to detail
*Adaptability ● Team work ● Stress tolerance