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Call Center Operator - Wed Evening & Th Fri Sat Nights
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Pensacola, Florida |
About this job
Provide customer service in the Hospital Call Center, Front Desk and Pavilion Front Desk. Answer and route incoming calls; take, process and dispatch maintenance work orders, monitor hospital alarms and call codes.
Provide Physician Paging services and take, process and route consults. Follows policies and procedures of West Florida Hospital. Participates in the Quality Improvement process and adheres to standards of behavior.
Manage stress appropriately and can make decisions under pressure, handle multiple priorities, work in area that are confined and/or crowded. Sedentary work with periods of standing, lifting, stooping, bending, walking, talking, answering telephones and using a computer.
*Attendance and scheduling flexibility are essential to this position.
*will need to work overnight and weekends
High school diploma or GED required.
Minimum 6 months customer service experience required. A minimum of 1 year healthcare communication experience preferred.
Ability to communicate in a professional manner and relay information accurately required.
Ability to use a multi-line switchboard required.
Basic computer skills required.
Ability to read and comprehend written instructions and to follow verbal instructions required.
Good analytical and customer service skills required.
Ability to work well under pressure required.
Provide Physician Paging services and take, process and route consults. Follows policies and procedures of West Florida Hospital. Participates in the Quality Improvement process and adheres to standards of behavior.
Manage stress appropriately and can make decisions under pressure, handle multiple priorities, work in area that are confined and/or crowded. Sedentary work with periods of standing, lifting, stooping, bending, walking, talking, answering telephones and using a computer.
*Attendance and scheduling flexibility are essential to this position.
*will need to work overnight and weekends
High school diploma or GED required.
Minimum 6 months customer service experience required. A minimum of 1 year healthcare communication experience preferred.
Ability to communicate in a professional manner and relay information accurately required.
Ability to use a multi-line switchboard required.
Basic computer skills required.
Ability to read and comprehend written instructions and to follow verbal instructions required.
Good analytical and customer service skills required.
Ability to work well under pressure required.
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