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Integrated Services Specialist
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | tampa, Florida |
About this job
POSITION SUMMARY
Respond to client's and/or provider's on claim pricing and providing updates on State Disputes and demographic issues.
Fundamental Components:
Investigates, analyzes, and resolves outstanding issues to achieve customer satisfaction; uses a systematic approach in solving problems through analysis and evaluation of information and alternate solutions. Anticipates and quickly identifies customer needs; acts independently and manages own activities with minimal supervision and direction to meet customer needs using sound decision making; assists other team members; takes ownership for problem resolution.
BACKGROUND/EXPERIENCE desired:
Minimum of one year recent and related Contact Center customer service or enrollment, accounts receivable or claims processing experience
Experience with a Windows-based pc environment and in utilizing common office applications, including email, MS Word, Excel, and PowerPoint.
Experience in providing constructive feedback and serving as a training resource, mentor and coach
EDUCATION
The highest level of education desired for candidates in this position is a High School diploma, G.E.D. or equivalent experience.
FUNCTIONAL EXPERIENCES
Functional - Customer Service/Call center monitoring & analysis - Inbound calls - call center location/1-3 Years
Functional - Claims/Payment management/1-3 Years
Functional - Communications/Provider communications/1-3 Years
TECHNOLOGY EXPERIENCES
Technical - Desktop Tools/Microsoft Word/4-6 Years/
Technical - Desktop Tools/Microsoft Outlook/4-6 Years/
Telework Specifications:
This is a non full time Telework position
ADDITIONAL JOB INFORMATION
Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.
We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.
Together we will empower people to live healthier lives.
Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.
We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.
Employment Type Regular Career Band Description Business Support & Technical
Respond to client's and/or provider's on claim pricing and providing updates on State Disputes and demographic issues.
Fundamental Components:
Investigates, analyzes, and resolves outstanding issues to achieve customer satisfaction; uses a systematic approach in solving problems through analysis and evaluation of information and alternate solutions. Anticipates and quickly identifies customer needs; acts independently and manages own activities with minimal supervision and direction to meet customer needs using sound decision making; assists other team members; takes ownership for problem resolution.
BACKGROUND/EXPERIENCE desired:
Minimum of one year recent and related Contact Center customer service or enrollment, accounts receivable or claims processing experience
Experience with a Windows-based pc environment and in utilizing common office applications, including email, MS Word, Excel, and PowerPoint.
Experience in providing constructive feedback and serving as a training resource, mentor and coach
EDUCATION
The highest level of education desired for candidates in this position is a High School diploma, G.E.D. or equivalent experience.
FUNCTIONAL EXPERIENCES
Functional - Customer Service/Call center monitoring & analysis - Inbound calls - call center location/1-3 Years
Functional - Claims/Payment management/1-3 Years
Functional - Communications/Provider communications/1-3 Years
TECHNOLOGY EXPERIENCES
Technical - Desktop Tools/Microsoft Word/4-6 Years/
Technical - Desktop Tools/Microsoft Outlook/4-6 Years/
Telework Specifications:
This is a non full time Telework position
ADDITIONAL JOB INFORMATION
Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.
We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.
Together we will empower people to live healthier lives.
Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.
We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.
Employment Type Regular Career Band Description Business Support & Technical
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