Assistant Security Director

Universal Protection Service, a division of Universal Services of America, is the largest retail security provider in the U.S. We offer a wide range of security professionals for commercial properties of every type. Universal Protection Service proudly supports the 100,000 Jobs Mission, a group of leading U.S. companies whose goal is to collectively hire 100,000 transitioning service members and military veterans by 2020.

We are currently looking for an Assistant Director of Security for an 800,000+ sq. ft., super-regional shopping mall located in Daly City to assist the Director of Security with all supervisory, training and operations functions at the assigned post in accordance with post orders and client instructions, and following all internal procedures.

The responsibilities of the Assistant Director of Security position include, but are not limited to, the following:

• Manages and supervises all sub-units within the Security Department, such as fire control room, command center, and loading docks as applicable to job site. May generate work orders and attached paperwork for extra security coverage requests.
• Under the direction of the Director of Security (and client’s Security Manager, if applicable), this position assists with the coordination of all aspects (technical and managerial) of executing the security contract at the assigned location. Assigns work tasks to Security Professionals and directs their work throughout the day.
• This position is the first direct supervisory contact for shift supervisors (if applicable to site) or for Security Professionals, regarding performance, operations, and department needs. Responsible for supervising, motivating, coaching and training employees. Also responsible for evaluating the work performance of Security Professionals and making recommendations regarding assignments
• Responsible for making sure that Post Order manual and all other post and training information is being properly maintained and updated, and that the Post is being properly maintained, cleaned and organized.
• Assists the Security Director in conducting interviews and evaluating new employees. Responsible for conducting on-the-job training, in coordination with Shift Supervisors, of new employees assigned to post, or when changes to post orders are made. This may include orientation to the post, review of post orders, routine responsibilities, and how to respond to emergency situations or specific client needs.

Position Requirements

• Minimum high school diploma or equivalent required. Some college education or business classes desirable.
• Minimum 3+ years of professional-level experience required. Prior experience in the retail or shopping center security industry, law enforcement and/or military a plus! Experience in scheduling, operations or other functions of security industry a plus.
• If the state in which you are applying requires a license, you must possess a valid Guard License, or have applied and subsequently be issued such a license prior to employment. As a condition of employment, employee must successfully complete a background investigation and a post-offer/pre-employment drug/alcohol test. .
• Valid driver’s license for the state in which you are applying and ability to meet company driving standards in order to safely operate a Company vehicle if required.
• Energetic and focused personality with a demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines. Demonstration of strong customer service orientation required, with ability to effectively resolve client issues in a professional and service-focused manner and to de-escalate situations before they become hostile or unpleasant required.
• Ability to write effective and concise reports in neat, legible handwriting is required. Working knowledge of Microsoft Office software and email a considerable plus.
• Professional, articulate and able to use good independent judgment and discretion.
• Ability to train and coach others, and to effectively enforce post orders, security standards and company policies equitably and consistently.
• Outstanding verbal and written communication skills required. Ability to successfully interact at all levels of the organization, including with clients, while functioning as a team player required.

• Incumbent must be available to work outside normal shift schedule on an as-needed basis, and must be accessible by phone or pager 24/7 for emergency response.

EOE/Minorities/Females/Vet/Disability

Universal Protection Service is an Equal Opportunity Employer committed to hiring a diverse workforce. Division West - Universal Protection Service