PBX Operator

Winston-Salem Marriott

Job overview

Operate the hotel switchboard in an efficient, courteous and professional manner to provide quality operations which maximize guest satisfaction.

What you will be doing 

• Answer all incoming calls promptly in the prescribed manner and take charges on incoming collect calls or any calls not received by teletype machine.
• Answer all hot line calls and follow through in resolving guest problems and/or requests courteously and accurately.
• Process and file check-in and check-out slips in a timely, efficient manner.
• Prepare wake-up sheets/set wake-up clock; record the guest's name and room number under the wake-up time requested and repeat the information back to the guest to ensure proper handling of wake-up calls in the morning
• Sort and process guest related mail in a quality manner in accordance to established procedures
• Maintain the fax machine, sort and receive guest faxes and process appropriate charges to ensure revenues are collected and guests are satisfied.
• Handle all emergencies according to established procedures.
• Explain and demonstrate TDD Operations for guests.
• Take room service orders for guests.
• Monitor and maintain internal keys and logs in compliance with key control procedures
• Be familiar with hotel, its services and the local area.
• Be familiar with reservation procedures, assist as needed.
• Assist the guests with luggage when bellperson is not available.

Requirements

• High school education or equivalent experience
• No prior experience necessary
• Knowledge of multi phone line system. Working knowledge is generally learned on the job
• Display an excellent phone manner
• Hospitable personality
• Display a guest orientation
• Working knowledge of computers 

This position requires a Pre-Hire Assessment as part of the application process. For best results we recommend you complete the assessment in one seating without any interruptions or distractions and therefore advise that you begin the application process when you can dedicate 20-30 minutes of uninterrupted time to apply for this opening.

Interstate Hotels & Resorts is an EEO/AA/Minorities/Females/Disabled/Veterans employer