Business OperationsCoordinator - Full-time / Part-time

Support roles are critical to the success of every function at Verizon. Enjoy the challenge of bringing organization and efficiency to a variety of global, cross-functional projects.

Responsibilities

Coordinator-Business Operations will be primarily responsible for processing requests that support the sales teams, allowing them the ability to focus on revenue generating activity.  A BOC will address ordering and account maintenance requests, onsite support, and maintenance requests.  A BOC will be responsible for meeting and exceeding channel metrics, delivering action items in a timely fashion and working in a team work unit for the greater benefit of the channel.  A BOC will provide accurate deliverables under specific service level agreements while working in a compliant and ethical manner.  A BOC will display strong communication and cross functional skills and a willingness to perform duties outside of daily tasks.

Pre and Post Sales & Customer Retention Support:  Responds and follows up to requests sent from field sales staff and customers that include Account Maintenance Requests, Customer Facing Requests, and Proactive Services.

Order Processing: Processes orders for new lines of service and/or renewals and ensures policies and procedures are met with regard to sales activations. Ensures orders are processed in a timely fashion and follows up on all order related escalations.

Training / Meetings: Continuously update knowledge of wireless products, services and industry trends. Participate in training opportunities on products and services and attend CBO team meetings.

Qualifications

Bachelor’s Degree or equivalent work experience preferred.

Experience in sales or customer service with business accounts required.

Understanding and knowledge of communications industry and related products & services.

Familiarity with billing systems, order entry systems, and operational sales systems.

The ability to work well in a dynamic, fast-changing environment that requires a high degree of multi-tasking with minimal supervision.

Excellent interpersonal, written and oral communication skills.

Effective use of PC including Microsoft Office required.

Equal Employment Opportunity

• Verizon is a Federal Contractor
• Verizon requests veteran priority referrals
• Verizon is an equal opportunity and affirmative action employer M/F/Disability/Vet.