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customer service representative
| Hours | Full-time, Part-time |
|---|---|
| Location | Los Angeles, CA Los Angeles, California |
About this job
COMPANY:
Large Electronics parts service company is looking for a Full time Customer Service Representative to add to its team. The ideal candidate will have experience handling escalated calls at a high volume.
JOB DUTIES:
1. Direct point of contact for company end-users to have customer service inquiries and complaints resolved through agents' use of technical knowledge and independent case handling judgement. Concentration on in-depth policy and product knowledge encompassing full scope of Pioneer's HEC and MEC consumer product lines, including product operation, installation, and troubleshooting. Provide technical feedback regarding product operation and service issues to Service Engineering for possible design improvements.
2. Budgetary discretion for decisions regarding tolling warranties, product exchanges, product refunds, and out-of-warranty repair cost assistance.
3. Knowledgeable regarding pertinent policies, warranties and consumer protection
statutes.
4. Act as Customer Service Representative I & II when overflow conditions exist. Gather information and recommend enhancements to product owner's manuals and operations knowledge base to achieve reduction in consumer product operation and hook-up
inquiries.
ADDITIONAL REQUIREMENTS:
Primary point of Contact with end-users
Problem identification and implementation of change
Long periods of time sitting at desk
Long periods of time on telephone
Subject to irate customers and complaints
Work with technicians
Wearing headsets for long periods of time
Ability to make subjective judgmental decisions
Constant public contact
About Aerotek:
Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services. Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit .
Aerotek is acting as an Employment Agency in relation to this vacancy.
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