Fraud Analyst (Level II) - Full-time / Part-time

Top Three Skills:2-4 years of customer service experience, including inbound/Outbound call center experience and/or fraud experience
Knowledge of banking and fraud systems applications
Ability to navigate multiple computer systems while interacting with the customer

Job Description: The Fraud Analyst II reviews customer accounts for the prevention and detection of possible Fraud. Responsible for more involved research and analysis of account activity to assess levels of risk and fraud type. The incumbent will complete inbound and outbound calls and take appropriate action based on transaction characteristics of greater complexity. The incumbent may perform back office functions related to research and resolution of fraudulent activity and service support. Assesses the level of risk and makes decisions which directly impact the customer experience and risk to the Bank. Reviews and analyzes accounts and customer situations that may require differentiated treatment or specialized resolution. Experience is gained through training, following established procedures and guidelines and research utilizing multiple systems and tools. Typically reports to Fraud Detection/Prevention Supervisor

Qualifications: Customer service experience, demonstrated commitment to providing quality customer service
Proven history of dependability
Proficient with computers. Ability to navigate multiple computer systems while interacting with the customer
Ability to work a flexible schedule to meet business needs
Experience working in a team environment
Ability to think critically and use good, sound judgment in decision making
Self-motivated and goal-oriented
Ability to work in a fast paced call center environment, balancing the need to support the inbound call center while meeting production and quality goals such as Average Handle Time, Availability, Quality, etc.
Excellent verbal and written communication skills
Ability to effectively handle difficult client issues
Proficiency in dealing with customers issues in both a routine and complex environment
Ability to multi-task and proven track record of working independently
Ability to adapt quickly to changes in the environment
Desired Skills:
College degree or commensurate work experience preferred
2-4 years of customer service experience
Inbound/Outbound call center experience and/or fraud experience
Knowledge of banking operations
Knowledge of fraud systems applications

About Aerotek:

Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services. Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit .

Aerotek is acting as an Employment Agency in relation to this vacancy.