Inbound Customer Service Reps

We have a full-time/part-time opening for a Inbound Customer Service Reps.

Must be able to work various shifts per week.

Responsibilities for the Inbound Customer Service Representative (CSR) include: Handle a high volume of customer claims calls and verify entitlements in accordance with our guaranteed standards of service and contract coverage Work with customers throughout the US in a call center environment to troubleshoot and isolate problems Write and respond to customer and contracted tradesmen correspondence and interoffice communications in a professional and concise manner The CSR will use good judgment and guidelines when handling difficult situations. Inbound Customer Service Representatives assist in retaining the customer base and contract renewals by providing exceptional customer service during every contact. Build excellent customer relationships during every interaction Data entry to include contractor invoices, general customer account information and actions taken during customer calls Provide feedback to management regarding customer comments as a basis to develop ideas for improved services, processes and procedures Job Requirements: High school diploma or equivalent is required Experience working in a call center preferred but not mandatory Computer literate including Outlook and Word Two plus years of experience in a customer service role is preferred Must be able to work between the hours of 7 AM - 11 PM Must be able to work 40 hours per week, including Saturdays or Sundays