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Customer Service Representative -- French Bilingual (Healthcare) - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Fishers, Indiana |
About this job
TMS Health, A Xerox Pharma Services Company , is one of the largest healthcare dedicated provider of inbound and outbound multi-channel communication services to the US Pharmaceutical industry.
Xerox is the world's leading enterprise for business process and document management. Its services, technology, and expertise enable workplaces - from small businesses to large global enterprises - to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business.
Don't Miss Our Career Fairs!
July 7 & July 13
We motivate. We empower. We lead. We follow. We laugh. We succeed.
We invite you to attend our Career Fair on the dates listed to learn more about these exciting career opportunities! Applicants must apply online and bring a resume to the Career Fair in order to be considered for a position with TMS Health. Submit your application online. www.tmshealth.com
Customer Service Representative (Healthcare) Job #: 15017568
Customer Service Representative---French Bilingual (Healthcare) Inbound Job #15020060 Inside Sales Pharmacy -- DME Accu-Chek Job #: 15012657
July 7 & July 13
Tuesday, July 7th
5:00p -- 9:00p
Residence Inn
11895 N Meridian St
Carmel, IN 46032
317.846.2000
Monday, July 13th
5:00p - 9:00p
Holiday Inn Express
9791 North by NW Blvd.
Fishers, IN 46037
317.558.4100
POSITION SUMMARY
We're looking for fluent Bilingual French English Customer Care professionals to handle all inbound calls from potential or existing Canadian consumers using a diabetic blood glucose medical device manufactured by our client, Roche Diagnostic . Customer Service Representative, effectively troubleshoot, provide technical support, and educate consumers on the effective use of the diabetic blood glucose meter and related diabetic testing equipment. Ability to demonstrate thorough knowledge of the client's healthcare products and services upon completion of a very detailed orient requisite training.
This Customer Service/Care position requires a Bachelor's degree, fluency in French and English.
Job Requirements
Education: Bachelor's degree required
Language: Bi-lingual French English Fluent, ability to meet French competency testing
Detail oriented and able to manage multiple tasks
Strong verbal communication in ( French and English ), written. and listening skills
Demonstrated proficiency in Microsoft Office Word, Outlook, Internet and other software's
Ability to receive inbound calls and effectively communicate in French to our Canadian consumers
Customer Service or Customer Care experience, high preferred
Primary Job Description
Recent college graduates with a Bachelor's degree welcome to apply.
Customer service experience contact or call center highly preferred.
Professional poise and presence.
Answer inbound calls and provide timely responses to inquiries.
Provide excellent customer service experience to Canadian consumers.
Effectively troubleshoot, provide technical support, and educate consumers on the effective use of the diabetic blood glucose meter and related diabetic testing equipment.
Strong technical aptitude. Computer and keyboard proficient, with proficiency in Microsoft Office Word, Outlook, Internet and other software's.
Must demonstrate the ability to multitask and focused attention to detail required.
Proven ability to meet KPIs (Key Performance Indicators/ metrics) required.
Ability to professionally receive constructive criticism and positive feedback/coaching from QA coaches
and supervisory staff.
Ability to meet and retain twelve weeks of paid training; competency testing requirements, required.
All other duties as assigned.
If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today.
Benefits
Opportunity to work for one of the largest healthcare dedicated provider of inbound and outbound multi-channel communication services to the US Pharmaceutical industry
Career development with great opportunities to grow within the company and with our client
Friendly professionally work environment
Healthcare benefits including Medical, Dental, Vision and HSA options
Top-Tier 401(k) Retirement Savings Plan; company match
Vacation and Sick accrued on date of hire
Life, AD&D (Disability Long & Short Term) Insurance
Paid Holiday and vacation
Direct Deposit Option -- on date of hire
Tuition Reimbursement
Free parking
Onsite Caf
Keywords: French, Bilingual French, French and English, Bi-lingual French, Bilingual, French Language, Customer Service French, Customer Care French, Customer Support French, Customer Rep French, Customer Representative French
Xerox is the world's leading enterprise for business process and document management. Its services, technology, and expertise enable workplaces - from small businesses to large global enterprises - to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business.
Don't Miss Our Career Fairs!
July 7 & July 13
We motivate. We empower. We lead. We follow. We laugh. We succeed.
We invite you to attend our Career Fair on the dates listed to learn more about these exciting career opportunities! Applicants must apply online and bring a resume to the Career Fair in order to be considered for a position with TMS Health. Submit your application online. www.tmshealth.com
Customer Service Representative (Healthcare) Job #: 15017568
Customer Service Representative---French Bilingual (Healthcare) Inbound Job #15020060 Inside Sales Pharmacy -- DME Accu-Chek Job #: 15012657
July 7 & July 13
Tuesday, July 7th
5:00p -- 9:00p
Residence Inn
11895 N Meridian St
Carmel, IN 46032
317.846.2000
Monday, July 13th
5:00p - 9:00p
Holiday Inn Express
9791 North by NW Blvd.
Fishers, IN 46037
317.558.4100
POSITION SUMMARY
We're looking for fluent Bilingual French English Customer Care professionals to handle all inbound calls from potential or existing Canadian consumers using a diabetic blood glucose medical device manufactured by our client, Roche Diagnostic . Customer Service Representative, effectively troubleshoot, provide technical support, and educate consumers on the effective use of the diabetic blood glucose meter and related diabetic testing equipment. Ability to demonstrate thorough knowledge of the client's healthcare products and services upon completion of a very detailed orient requisite training.
This Customer Service/Care position requires a Bachelor's degree, fluency in French and English.
Job Requirements
Education: Bachelor's degree required
Language: Bi-lingual French English Fluent, ability to meet French competency testing
Detail oriented and able to manage multiple tasks
Strong verbal communication in ( French and English ), written. and listening skills
Demonstrated proficiency in Microsoft Office Word, Outlook, Internet and other software's
Ability to receive inbound calls and effectively communicate in French to our Canadian consumers
Customer Service or Customer Care experience, high preferred
Primary Job Description
Recent college graduates with a Bachelor's degree welcome to apply.
Customer service experience contact or call center highly preferred.
Professional poise and presence.
Answer inbound calls and provide timely responses to inquiries.
Provide excellent customer service experience to Canadian consumers.
Effectively troubleshoot, provide technical support, and educate consumers on the effective use of the diabetic blood glucose meter and related diabetic testing equipment.
Strong technical aptitude. Computer and keyboard proficient, with proficiency in Microsoft Office Word, Outlook, Internet and other software's.
Must demonstrate the ability to multitask and focused attention to detail required.
Proven ability to meet KPIs (Key Performance Indicators/ metrics) required.
Ability to professionally receive constructive criticism and positive feedback/coaching from QA coaches
and supervisory staff.
Ability to meet and retain twelve weeks of paid training; competency testing requirements, required.
All other duties as assigned.
If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today.
Benefits
Opportunity to work for one of the largest healthcare dedicated provider of inbound and outbound multi-channel communication services to the US Pharmaceutical industry
Career development with great opportunities to grow within the company and with our client
Friendly professionally work environment
Healthcare benefits including Medical, Dental, Vision and HSA options
Top-Tier 401(k) Retirement Savings Plan; company match
Vacation and Sick accrued on date of hire
Life, AD&D (Disability Long & Short Term) Insurance
Paid Holiday and vacation
Direct Deposit Option -- on date of hire
Tuition Reimbursement
Free parking
Onsite Caf
Keywords: French, Bilingual French, French and English, Bi-lingual French, Bilingual, French Language, Customer Service French, Customer Care French, Customer Support French, Customer Rep French, Customer Representative French
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