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Supervisor Support Team (SST) - San Antonio, TX - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | San Antonio, TX San Antonio, Texas |
About this job
Position Description:
Positions in this function are responsible for providing
expertise and customer service support to members, customers, and/or
providers. Direct phone-based customer interaction to answer and resolve
a wide variety of inquiries.
Primary Responsibilities:
- Perform all types of complex adjustments and closed, denied, and simple adjustments
- Meet Quality, Productivity and Attendance requirements
- Ensure Provider Satisfaction
- Maintaining accurate documentation in ORS
- Providing assistance to Providers with status updates
- Being responsible for any follow-up work needed for resolving and closing issues
- Identifying and resolving anticipated Provider issues to prevent future calls
- Maintain proficiency in all technical applications (technical skills and system knowledge)
- Comply with all current policies, procedures and workflows
- Extensive work experience, possibly in multiple functions
- Work does not usually require established procedures
- Works independently
- Mentors others
- Acts as a resource for others
- Coordinates others' activities
Requirements
Requirements:
Soft Skills:- High School Diploma/GED or 10 years of equivalent work experience
- 1+ years of Claims, Office or Customer Service experience analyzing and solving customer problems
- Knowledge of dental claims or vision claims billing
- Familiarity with ISET system
- Prior stable work experience
- Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications
- Authorization to work in the United States
- Ability to remain focused and productive each day though tasks may be repetitive
- Effective communication skills
- Extended periods of sitting at a computer and use of hands/fingers across keyboard or mouse
- Office environment
Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
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