Assistant Manager, Operations – Gap - Mall @ Millenia - Full-time

Job Description

GENERAL SUMMARY: The Assistant Manager - Operations works with the leadership team to execute the business strategy and ensure effective and efficient store operations. The Assistant Manager – Operations supports the leadership team in fostering a positive work environment that ensures both internal and external customer satisfaction, maximizes productivity and drives sales. Providing our customers with an optimal shopping experience is our #1 priority. The Assistant Manager – Operations is required to collaborate with peers and perform a variety of cross-functional tasks as assigned by the leader on duty to ensure overall customer satisfaction.

ESSENTIAL DUTIES & RESPONSIBILITIES:
The Assistant Manager – Operations is also responsible for the Areas of Accountability that fall under each category below.

Business Strategy

• Contributes to and leads the team to deliver the business strategy for the store.
• Leads overall store earnings by driving top line sales while managing controllable contribution.

Customer Engagement

• Regularly acts as the Leader on Duty and consistently models the brand service standard and sub-brand selling behaviors.
• Analyzes and utilizes Leader on Duty tracking sheet to optimize each hour of business.
• Drives brand loyalty by representing an exceptional customer store experience by assessing interactions on the sales floor and in the fitting room.
• Implements shortage action plan in partnership with the Senior General Manager to minimize loss and achieve shrinkage goals.
• Coordinates, participates and supports community involvement to drive Brand loyalty and awareness.
• Creates a weekly schedule to maximize sales, floor coverage and productivity.
• Enters schedules for sales associate through the Personnel Management System.
• Builds and leads the strategy to increase market share and traffic through in-store events

Daily Operations

• Supports the Assistant General Manager in presenting a well-organized, neat, clean, sized and replenished sales floor.
• Ensures optimal sales floor coverage by reviewing PM and FEBA and taking into account Sales per Hour, Units per Transaction, Average Transaction and Conversion trends using hourly reads to maximize business opportunities and ensure compliance to company policies.
• Enforces adherence to all corporate policies (e.g., employee appearance guidelines, return policy, safety, Loss Prevention, Store Compliance Audit etc.) as directed by policy and procedure.
• Supports the Senior General Manager with employee file maintenance and audit compliance.
• Monitors the store fund (i.e., safe and registers) to ensure the store has appropriate funds for daily/weekly business needs.
• Complies with ordering cycle to ensure that supplies are available.
• Manages all store supplies including shipment supplies, fixtures, and communicates needs to the Senior Manager.

Merchandise Muscle

• Ensures the implementation of all visual presentation and ensures the Visual Presentation Assessment (VPA) meets company standards.

Product Handling

• Leads promotional planning and execution processes.
• Manages the team who ensures the efficient and effective handling of all merchandise from shipment receipt, processing, merchandise floor-sets and replenishment systems.
• Provides feedback to Senior General Manager/General Manager regarding merchandise-handling concerns/opportunities.
• Oversees and directs the execution of markdowns in a timely and accurate manner.
• Maintains all shipment related paperwork to meet audit requirements.
• Oversees the stock transfers of damaged and defective merchandise, completes re-tickets, charge sends and inventory counts according to Company Guidelines.
• Ensures efficient and effective replenishment process.

Talent Development

• Schedules and executes Welcome to Gap Inc and other training for all employees.

Talent Management

• Provides on-the-job-training to all employees on company initiatives and standards to ensure that everyone fully understands company direction.
• Creates and implements Training and Development Plans for Sales Associates.
• Communicates feedback to Sales Associates regarding performance.
• Provides store team with in-the-moment coaching on the sales floor; rewarding good behavior and redirecting when needed in order to drive employee engagement.
• Drives employee engagement by recognizing and rewarding employees for outstanding performance.
• Trains and coaches Sales Associates to meet productivity standards and holds them accountable.
• Supports the annual review process for Sales Associates.

Talent Recruiting

• Identify qualified external talent to create a network of Sales Associate bench talent.

CORE COMPETENCIES

• Customer Focus
• Building Effective Teams
• Directing Others
• Drive for Results
• Motivating Others
• Priority Setting

Qualification

ORGANIZATION RELATIONSHIPS:

• Reports to the Sr. General Manager/General Manager/Assistant General Manager.
• Supervises Lead and Sales Associates.
• Interacts with District Manager and other Business Partners.

REQUIRED QUALIFICATIONS:

• Ability to model professional behavior, as outlined in the Code of Business Conduct, at all times.
• Ability to communicate effectively with Sales Associates, customers and management.
• Ability to follow written or verbal instruction.
• Ability to create a positive work environment.
• Ability to listen to feedback and take constructive action.
• Ability to demonstrate excellent customer service when on sales floor.

Minimum educational level:

• High School graduate or equivalent.

Minimum experience:

• Six months of Gap Inc. experience preferred.
• Previous retail experience preferred.
• Experience supervising teams preferred.

Physical Requirements:

• Ability to communicate effectively with customers and store employees.
• Ability to maneuver around sales floor, back room and office areas.
• Ability to travel as required.
• Ability to lift and carry 30 lbs.

Schedule Requirements:

• Open availability and flexibility to work nights, weekends, including opening and closing shifts, to meet the needs of the business.
• Regular attendance is an essential function of the job.

This job description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.