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in Murray, UT

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Hours Full-time, Part-time
Location Murray, Utah

About this job

The MHO Service Desk Representative I is the initial point of contact for users of My Health Online from the public. The incumbent must possess exceptional public relations/customer service skills and be able to communicate with patients and physicians in an effective manner. Primary responsibilities are to identify the needs of the caller and execute a plan to meet the needs for patient enrollment, password reset, scheduling, My Health Online support, and general questions.

The ideal candidate for this role is one who enjoys a fast-paced, team-oriented, and goal driven work environment. You must be a strong communicator, respectful and professional in your telephone demeanor, and be an attentive listener in order to resolve customer issues effectively and efficiently.

For more information about our Patient Service Center at Sutter Physician Services in Murray, Utah, please click here to watch a brief informational video. Minimum Requirements:

1. High School diploma or equivalent

2. At least 1 year of customer service experience

Preferred experience/skills:

1. Associate's Degree, or Bachelor's degree in Communication, Business, Healthcare Administration, or liberal arts OR equivalent work combination of coursework and experience in a service industry highly desired.

Familiar with technical terms and Internet usage, such as cache, cookies and other basic technical terminology

3. Multiple years of customer service experience in a medical specialty practice or other healthcare related occupation with transferable skills.