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About this job

Home Instead Senior Care, the nation's most trusted source of non-medical home care for seniors, is seeking a full-time Service Coordinator/Scheduler in our Rockland County office (West Nyack).  

Hours are M-F, 8:30 - 5:30, with participation in our evening and weekend on-call rotation.

This job requires a Multi-Tasker Extraordinaire! Your primary mission will be to match, coordinate and monitor placement of CAREGivers with our clients, ensuring that client schedules are completely filled with CAREGivers who are the right fit.  You will work closely with our HR and Client Care Coordinators to understand client needs and help resolve any client or CAREGiver issues.

The Service Coordinator/Scheduler will be a high energy, sharp, highly organized, detail-oriented person. Your friends and colleagues describe you as someone who is calm, cool, and collected even under the pressure of frequent calls, requests and a variety of interruptions. Staying on task and being positive, even when stressed, define you. You have a can-do-attitude, love challenges, and enjoy fitting pieces of the puzzle together. You are also a team player who enjoys collaborating toward a common goal.  

Required Knowledge/Skills/Abilities:
  • articulate ideas clearly and present information in a straightforward, logical way. 
  • listen effectively and offer solutions 
  • comfort working with technology and ability to quickly learn our scheduling software
  • competent at adapting to changing situations, flexible
  • able to convince others to adopt a course of action, persuasive
  • desire to please clients and provide excellent customer service
  • friendly,warm and excited about helping seniors and their families
  • take personal responsibility for achieving desired outcomes, demonstrate initiative and self-motivation

This is a fast-paced position that requires you to be able to handle many scheduling scenarios at once, while remaining calm and nurturing.  We work hard but have fun too!

Benefits include paid vacation, paid holidays, contributory health, dental and vision insurance, and the satisfaction of knowing that you are providing an important service to seniors and their families

If you are interested, please fill out the attached application, including a cover letter explaining why this position sounds interesting to you and why you are a good fit.  We are sorry, but resumes without cover letters will not be read.