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in Providence, RI
Front Office At Your Service Agent
•30 days ago
Hours | Full-time |
---|---|
Location | 1 Orms Street Providence, Rhode Island |
About this job
At Your Service Agent Full Time Flexible Hours including weekends & holidays
Position Summary:
- To ensure friendly, hospitable and efficient service to guests on the telephone and in the PBX/guest service center, at all times, in all applicable languages.
- Be able to understand and satisfy all customer requests.
- Be able to handle messages, faxes, packages and PC services professionally and without failure.
Experience:
- Previous customer service experience recommended, previous hotel experience preferred
Skills:
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
- Computer literate, have a professional yet friendly telephone manner and good customer service skills.
- Candidates should have the confidence to make decisions, and a strong ability to concentrate and work under pressure and to handle multiple tasks at the same time.