Customer Service Rep/ Medical Billing - Full-time

Customer Service Representative (CSR)
This customer service representative position is responsible for professionally responding to both incoming and outgoing telephone inquiries from callers as they relate to health services our company provides. Customer Service Representatives, (CSRs), are responsible for solving problems and educating callers regarding account balances and related billing issues, which could include updating insurance and registration information , processing payments, and establishing payment plans. CSRs are also responsible for documenting all customer interactions in the appropriate computer system.
We prefer to hire individuals who have excellent verbal and written communication skills, organizational skills, and the ability to handle multiple tasks.
Responsibilities:
Promptly answers, screens, and processes telephone inquiries with strict adherence to confidentiality agreements and policies and procedures.
Provides information regarding charity care programs, billing policies, and procedures.
Collects and enters patient intake information into the appropriate medical service software system to initiate the transaction. Documentation is to be concise, thorough, and accurate.
Participates in internal and external educational opportunities relevant to the customer service environment.
Responds to all callers in a calm and professional manner.
Supports organizational changes. Demonstrates flexibility in providing coverage and/or availability for the call center via scheduling adjustments for unexpected absences, events, or call volume variances.
Other duties and special projects that are assigned by management.
Service Delivery Expectations:
Customer service oriented.
Team player.
Meets the expectations of our internal and external customers in providing excellent service.
Demonstrates positive customer relationship skills with all telephone encounters.
Seeks and supports changes in call flow processes and communication services. Suggests improvements and participates in organized efforts to improve service levels.
Willingly performs other duties or tasks as assigned and handles multiple tasks effectively and efficiently.
Promotes sense of pride in their department and maintain positive interpersonal relations among all team members.
Exhibits commitment to effective problem solving techniques when issues arise.
Arrives at workstation on time, ready to work, and demonstrates minimal absenteeism.
Demonstrates effective problem solving skills
Basic Minimum Qualifications:
High School Diploma (or the equivalent).
1 year experience in a customer service and/or billing environment.


Staffmark is committed to providing equal employment opportunity for all persons regardless of race, color, religion, sex, sexual orientation, gender identity, age, marital status, national origin, citizenship status, disability or veteran status.

Local medical office is seeking an EXPERIENCED candidate for medical billing & customer service. Please be sure to apply at www.mystaffmark.com and email your resume if qualified. Thank you!