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Sales Lead - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | wayne, New Jersey |
About this job
Job Description
BASIC FUNCTION:
Responsible for creating sales utilizing exceptional customer service and knowledge of La-Z-Boy products and services. Strives to create long-term customer relationships that will lead to increased sales and profitability and is responsible for leading the selling team to handle sales objectives, store standards and other duties to run a world class operation.
KEY RESPONSIBILITES:
Sales Culture and Promotions:
* Drive Sales to consistently achieve store sales goals by personally selling the furniture and accessories and services offered by La-Z-Boy
* Team with Store Manager, Sales Manager, Designer and selling team to promote In-Home Design Sales program and drive store sales
* Coaches to the Company selling model with the passion to drive real action
* Uses the Company metrics to coach the proper behaviors needed to be a world class selling organization
People Development:
* Coaches the selling team to achieve sales, store standards and customer service objectives
* Utilizes Company resources to keep associates up to date on product knowledge, selling skills and operational efficiencies
* Leads with the highest ethical standards and demands the same from their teams
* Ensures associates are provided the necessary tools to perform job responsibilities
* Coaches team based on results
Store Standards / Operations:
Effective Manager on Duty (MOD) (As needed)
* Champion and role model the La-Z-Boy selling process (Comfort Process) by overseeing the interaction with each and every client within the furniture gallery
* Know what is happening on the floor at all times. Be willing and able to jump into every sale and close it
* Show a sense urgency, enthusiasm and excitement with the staff and customers
JOB DESCRIPTION
Operational Excellence
Adhere to operational procedures and guidelines outlined by the Company and other duties assigned by the Store Manager and Sales Manager
Accurately complete order information, collect deposits and fees, keep orderly customer records
Responsible for opening and closing of the store
Maintain store cleanliness, appearance, and standards. This includes, but is not limited to, maintenance of showroom displays, tagging, and facilities
Customer Experience Excellence:
Ensure that each La-Z-Boy customer has an informative and positive experience by using good customer service skills, knowledge of products and services and product demonstrations
Meet and greet customers that come into the store
Make sound business decisions to deliver customer satisfaction and promote team environment
Is intolerant of any lack of customer caring by the staff
Other duties as assigned
BASIC FUNCTION:
Responsible for creating sales utilizing exceptional customer service and knowledge of La-Z-Boy products and services. Strives to create long-term customer relationships that will lead to increased sales and profitability and is responsible for leading the selling team to handle sales objectives, store standards and other duties to run a world class operation.
KEY RESPONSIBILITES:
Sales Culture and Promotions:
* Drive Sales to consistently achieve store sales goals by personally selling the furniture and accessories and services offered by La-Z-Boy
* Team with Store Manager, Sales Manager, Designer and selling team to promote In-Home Design Sales program and drive store sales
* Coaches to the Company selling model with the passion to drive real action
* Uses the Company metrics to coach the proper behaviors needed to be a world class selling organization
People Development:
* Coaches the selling team to achieve sales, store standards and customer service objectives
* Utilizes Company resources to keep associates up to date on product knowledge, selling skills and operational efficiencies
* Leads with the highest ethical standards and demands the same from their teams
* Ensures associates are provided the necessary tools to perform job responsibilities
* Coaches team based on results
Store Standards / Operations:
Effective Manager on Duty (MOD) (As needed)
* Champion and role model the La-Z-Boy selling process (Comfort Process) by overseeing the interaction with each and every client within the furniture gallery
* Know what is happening on the floor at all times. Be willing and able to jump into every sale and close it
* Show a sense urgency, enthusiasm and excitement with the staff and customers
JOB DESCRIPTION
Operational Excellence
Adhere to operational procedures and guidelines outlined by the Company and other duties assigned by the Store Manager and Sales Manager
Accurately complete order information, collect deposits and fees, keep orderly customer records
Responsible for opening and closing of the store
Maintain store cleanliness, appearance, and standards. This includes, but is not limited to, maintenance of showroom displays, tagging, and facilities
Customer Experience Excellence:
Ensure that each La-Z-Boy customer has an informative and positive experience by using good customer service skills, knowledge of products and services and product demonstrations
Meet and greet customers that come into the store
Make sound business decisions to deliver customer satisfaction and promote team environment
Is intolerant of any lack of customer caring by the staff
Other duties as assigned
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