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Retail Sales Associate - CStore Full Time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Laughlin, Nevada |
About this job
Job Summary:
The Retail Sales Associate provides excellent customer service and actively promotes the selling of merchandise, operates a cash register and handles all payment transactions for purchase. The Retail Sales Associate receives, unpacks, folds and puts away the daily deliveries of merchandise. He or she employs selling techniques required for the position. The Retail Sales Associate ensures that the selling areas are neat and clean and that they comply with visual standards. All Retail employees should be outgoing, upbeat, energetic, and reliable.
Job Description:
Appearance
Ensures uniform standards are adhered to. Always wears a uniform that is clean and neatly pressed. Blouses and shirts should be buttoned to the top, and name tag should be worn at all times.
Customer Service
Maintain customer service levels in accordance with Total Service Standards
Embrace the "Spotlight on Service" Behaviors
Acknowledge and greet guests with a smile
Be knowledgeable about the Total Rewards program and the benefits it offers our guests
Be courteous and create a warm, friendly atmosphere for our guests
Be knowledgeable of the hotel property and the amenities it has to offer
Assist guests in finding the product requested even if it means calling other stores
Teamwork
Communicate all daily activities to the next shift on duty
Partner with fellow Associates to create a strong team
Communicate daily activities to Supervisor on Duty
Adhere to company guidelines on attendance and tardiness. Clock in and out as directed, based on the schedule
Sales Techniques
Promote the selling of merchandise and be able to up sell merchandise
Develop an excellent understanding of the product assortment in all Retail Stores in order to facilitate the customer decision making process
Be knowledgeable about the products sold in the stores and alert Manager to customer product needs so he or she may alert the buyers
Register Operations
Be knowledgeable on register operations
Handle all payment transactions for customer purchases
Ensure that all the necessary supplies are in place for completion of the next shift (register tape, bags, tissue, bubble wrap, scotch tape, etc.)
Comply with all cash management policies and procedures
Report cash register malfunctions to the Supervisor on Duty
Ensure money is not left unattended at any time
Stock Management
Receive, unpack, fold and put away the daily deliveries of merchandise
High volume Retail Stores require additional physical labor to stock coolers and transport stock from remote storage locations
Complete stock counts as requested
Receive the shipments in a timely manner
Merchandise in accordance with the planograms and notify Supervisor of any discrepancies
List items needed for replenishment and ensure the information is relayed to the Supervisor on Duty
Inform the Supervisor on Duty if there are overstock items, slow sellers, fast sellers, and customer requests
Ensure there is an even balance of sizing within the soft line assortment
Use good guest service to deter theft. Alert the Surveillance Department if you witness a shoplifter
Merchandising
Work with Supervisors to display inventory according to planograms
Maintain visual and merchandising standards in accordance with company guidelines as set forth in the Visual Training Handbook
Ensure folding is completed throughout the day and soft lines are hung in size order, from the smallest size in the front to the largest size in the back
Housekeeping
Participate in store cleanliness by dusting and keeping all areas, including the cash wrap, neat and uncluttered
Ensure that the cash wrap is well organized and free of all handwritten notes
Inform Supervisor on Duty if there are any maintenance concerns (lights, etc.)
Confirm correct signs are in place on sale items or special purchases
Miscellaneous
Attend mandatory meetings and training sessions
Complete job assignments as directed by the Supervisor on Duty
Assist with Associate sales, inventories and special events as requested
Qualifications:
Alcohol Card
Health Card
Must be 21 or over
The Retail Sales Associate provides excellent customer service and actively promotes the selling of merchandise, operates a cash register and handles all payment transactions for purchase. The Retail Sales Associate receives, unpacks, folds and puts away the daily deliveries of merchandise. He or she employs selling techniques required for the position. The Retail Sales Associate ensures that the selling areas are neat and clean and that they comply with visual standards. All Retail employees should be outgoing, upbeat, energetic, and reliable.
Job Description:
Appearance
Ensures uniform standards are adhered to. Always wears a uniform that is clean and neatly pressed. Blouses and shirts should be buttoned to the top, and name tag should be worn at all times.
Customer Service
Maintain customer service levels in accordance with Total Service Standards
Embrace the "Spotlight on Service" Behaviors
Acknowledge and greet guests with a smile
Be knowledgeable about the Total Rewards program and the benefits it offers our guests
Be courteous and create a warm, friendly atmosphere for our guests
Be knowledgeable of the hotel property and the amenities it has to offer
Assist guests in finding the product requested even if it means calling other stores
Teamwork
Communicate all daily activities to the next shift on duty
Partner with fellow Associates to create a strong team
Communicate daily activities to Supervisor on Duty
Adhere to company guidelines on attendance and tardiness. Clock in and out as directed, based on the schedule
Sales Techniques
Promote the selling of merchandise and be able to up sell merchandise
Develop an excellent understanding of the product assortment in all Retail Stores in order to facilitate the customer decision making process
Be knowledgeable about the products sold in the stores and alert Manager to customer product needs so he or she may alert the buyers
Register Operations
Be knowledgeable on register operations
Handle all payment transactions for customer purchases
Ensure that all the necessary supplies are in place for completion of the next shift (register tape, bags, tissue, bubble wrap, scotch tape, etc.)
Comply with all cash management policies and procedures
Report cash register malfunctions to the Supervisor on Duty
Ensure money is not left unattended at any time
Stock Management
Receive, unpack, fold and put away the daily deliveries of merchandise
High volume Retail Stores require additional physical labor to stock coolers and transport stock from remote storage locations
Complete stock counts as requested
Receive the shipments in a timely manner
Merchandise in accordance with the planograms and notify Supervisor of any discrepancies
List items needed for replenishment and ensure the information is relayed to the Supervisor on Duty
Inform the Supervisor on Duty if there are overstock items, slow sellers, fast sellers, and customer requests
Ensure there is an even balance of sizing within the soft line assortment
Use good guest service to deter theft. Alert the Surveillance Department if you witness a shoplifter
Merchandising
Work with Supervisors to display inventory according to planograms
Maintain visual and merchandising standards in accordance with company guidelines as set forth in the Visual Training Handbook
Ensure folding is completed throughout the day and soft lines are hung in size order, from the smallest size in the front to the largest size in the back
Housekeeping
Participate in store cleanliness by dusting and keeping all areas, including the cash wrap, neat and uncluttered
Ensure that the cash wrap is well organized and free of all handwritten notes
Inform Supervisor on Duty if there are any maintenance concerns (lights, etc.)
Confirm correct signs are in place on sale items or special purchases
Miscellaneous
Attend mandatory meetings and training sessions
Complete job assignments as directed by the Supervisor on Duty
Assist with Associate sales, inventories and special events as requested
Qualifications:
Alcohol Card
Health Card
Must be 21 or over
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