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Inbound Health Rx Benefits Adviser 8/31 - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Concord, NC Concord, North Carolina |
About this job
? Energize your career with one of Healthcare's fastest growing companies. Already one of the world's leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our Service Centers, improve our Service levels and help people lead healthier lives. Consistently seeking opportunities to make a difference.
This opportunity is with one of our most exciting business areas: Optum - a growing part of our family of companies that make UnitedHealth Group a Fortune 14 leader.
Optum works collaboratively across the health system to improve care delivery, quality and cost-effectiveness, and focuses on three key drivers of transformative change: engaging the consumer, aligning care delivery and modernizing the health system infrastructure. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation, and Performance.
Assist in the operations of its call center. Optum, is a subsidiary of UnitedHealth Group. It is the premier growth, retention and service solutions company, aimed at the unique and complex distribution needs of the healthcare market.
Position Duties/Responsibilities:
· Inbound service calls from members and/or providers with questions related to, but not limited to, health benefits, eligibility status/issues, claims inquiries, requests for member materials, primary care physician changes, prescription coverage, prescription benefits, and ID cards.
· Provide objective information pertaining to coverage, annual notice of change, pharmacy/network coverage, and drug formularies
· Ensures proactive customer service with the highest degree of courtesy and telephone etiquette
· Performs other duties and tasks as assigned
Minimum Requirements
? Knowledge, Skills & Abilities Required:
· 2 years of quality customer service experience
· Exceptional written and verbal communication skills
· Experience using Internet, Windows applications (Word, Excel) and eMailservices (Outlook)
· Excellent verbal communication skills (vocabulary and articulation)
Ability to express assurance/confidence and empathy.
· Ability to not only understand complex Medicare programs, but to be able to explain/articulate these programs to callers in ways that are clear, correct and objective
· Ability to multi-task, this includes ability to understand multiple products and multiple levels of benefits within each product
· Ability to remain focused and productive each day though tasks may be repetitive
Must be fully flexible to work account hours as specified by business needs: Monday-Sunday, 8am to 11pm
“Our vision is to be seen as world class in the eyes of our clients by providing superior service through integrated outsourcing solutions.” – Jack LeFort, Founder and CEO
This opportunity is with one of our most exciting business areas: Optum - a growing part of our family of companies that make UnitedHealth Group a Fortune 14 leader.
Optum works collaboratively across the health system to improve care delivery, quality and cost-effectiveness, and focuses on three key drivers of transformative change: engaging the consumer, aligning care delivery and modernizing the health system infrastructure. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation, and Performance.
Assist in the operations of its call center. Optum, is a subsidiary of UnitedHealth Group. It is the premier growth, retention and service solutions company, aimed at the unique and complex distribution needs of the healthcare market.
Position Duties/Responsibilities:
· Inbound service calls from members and/or providers with questions related to, but not limited to, health benefits, eligibility status/issues, claims inquiries, requests for member materials, primary care physician changes, prescription coverage, prescription benefits, and ID cards.
· Provide objective information pertaining to coverage, annual notice of change, pharmacy/network coverage, and drug formularies
· Ensures proactive customer service with the highest degree of courtesy and telephone etiquette
· Performs other duties and tasks as assigned
Minimum Requirements
? Knowledge, Skills & Abilities Required:
· 2 years of quality customer service experience
· Exceptional written and verbal communication skills
· Experience using Internet, Windows applications (Word, Excel) and eMailservices (Outlook)
· Excellent verbal communication skills (vocabulary and articulation)
Ability to express assurance/confidence and empathy.
· Ability to not only understand complex Medicare programs, but to be able to explain/articulate these programs to callers in ways that are clear, correct and objective
· Ability to multi-task, this includes ability to understand multiple products and multiple levels of benefits within each product
· Ability to remain focused and productive each day though tasks may be repetitive
Must be fully flexible to work account hours as specified by business needs: Monday-Sunday, 8am to 11pm
“Our vision is to be seen as world class in the eyes of our clients by providing superior service through integrated outsourcing solutions.” – Jack LeFort, Founder and CEO
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