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Customer Service Representative - Full-time / Part-time
| Hours | Full-time, Part-time |
|---|---|
| Location | Norwood, MA Norwood, Massachusetts |
About this job
Job Title: Customer Services Representative
Location: Norwood, MA
Hourly Rate: $15.25/hr ($14/hr during training for 5 weeks)
Training: 5 weeks
Shifts: 9-6, 10-7, 11-8, 12-9, 1-10 (shift differential for 12-9 and 1-10 shift $16.77/hr)
Duration: Contract to hire opportunity
Start Date: August 17th
- Long-term opportunity:
- There is a lot of opportunity for growth in this position- typically people move into team lead/senior representative roles within their first year. Most of the TLs and Managers started in this role and worked their way up
- If you are looking to get into HR, Benefits, 401k, Management, healthcare, Communications, Client Services, etc this is a great place to start! You are trained on the changes in the healthcare and benefits systems constantly which help develop you and your skills in the industry.
- The client takes development and career paths very seriously- they provide feedback sessions twice a month where each candidate can learn where they can improve and grow.
Position overview:
The Participant Services Representative will be responsible for fielding 60-100 calls per day to educate and enroll employees on Health and Benefits Enrollments for the 2016 plan year.
Employees will call with questions on 401K, Health and Benefits, Defined Contributions (Pensions), how to sign up, how to cancel, makes changes to investment amounts, sign up for benefits, make changes to benefits, and will also be responsible for answering questions or escalating calls when needed.
Qualifications:
- 1-3 years Customer service experience in call center, retail, food service, hotel, hospitality etc.
- Excellent communication skills; both verbal and written
- Bachelors Degree or some college coursework completed
- Strong data entry and typing skills
About Aerotek:
Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services. Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit .
Aerotek is acting as an Employment Agency in relation to this vacancy.
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