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Part Time Inbound Sales Associate - Part-time
•30 days ago
| Hours | Part-time |
|---|---|
| Location | 5568 West Chester Road West Chester, Ohio |
About this job
Business Unit Summary
Customer Service Representatives will work in a fast paced, inbound call center environment selling and assisting our customers with the purchase of indoor and outdoor home décor, travel gear, clothing and accessories. In addition, our CS1 agents are empowered to assist our internal and external customers with service related functions. Our customers call us seeking the opportunity to shop and learn more.
A Day in the Life
- Ability to empathize, listen and create astonishing customer experiences
- Take inbound calls from our customers with a focus on building rapport • Apply active listening skills, interject and paraphrase appropriately to best understand the customer’s needs and wants
- Utilize tone/enthusiasm to provide energy into the customer interaction that will drive sales and customer satisfaction
- Responsible for promoting sales and upsells – offer alternatives, and close sales while maintaining rapport with customers
- Take personal initiative to achieve goals and objectives
- Receptive to coaching and eager to implement developmental suggestions for improving performance
- Remain highly engaged in a team environment through team chat (instant messaging) and use of email
- Meet key performance indicators
Keys to Success
At HSN, if you are Agile, Innovative, Pioneering, Dynamic, Boundaryless, Passionate, Customer-Centric, Collaborative, and Results-Focused, you will love it here!
Must Haves
- High school diploma or GED equivalent
- Strong PC skills to include: Internet, Microsoft Windows, Outlook and IM
- Strong organizational, detail orientation and follow through skills
- Strong communication skills and a desire to make customers happy
- Ability to connect with the customer and bring excitement to the call
Nice to Haves - Previous experience in sales or customer service in an apparel or furnishings retail environment
Nice to Haves
- Previous experience in sales or customer service in an apparel or furnishings retail enivornment
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